Webstore Customer Support Representative
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Webstore Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.
Roles and Responsibilities
- Answer customer product questions, assist with orders, track returns, accept payments for online products
- Document customer interactions in a tracking system
- Handle fax, e-mail and phone inquiries
- Track calls and service requests
- Escalate problem calls to other service providers
- Occasional warehouse product management support
- Perform other tasks as assigned
Requirements
At least 6 months of customer interaction experiencePhone sales or support experience is preferredExperience working in an office setting using fax, e-mail and phones preferredExperience providing support to end users on web site navigation idealExcellent customer service and phone etiquette skills requiredExcellent communications and interpersonal skills requiredBenefits
Astor & Sanders Corporation ( www.astor-sanders.com ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
Generous Paid Time Off (PTO) and all Federal Holidays offComprehensive Health and Dental Insurance CoverageRetirement Savings PlanPre-Tax Benefit ProgramsWellness and Work-Life SupportProfessional DevelopmentPerformance and Referral BonusesLife and Disability Insurance