Warehouse, Union - Parts

Description

Objective

Primary duties of the position include but are not limited to : assists all walk and / or call-in customers in ordering parts, locating and ordering parts, processing all backorders and returns for customers and service department; and completing all associated paperwork.

Responsibilities

• Provides customer service to establish a positive, cooperative, working relationships with customers by assisting walk-in and / or call-in customers and internal / external customers with parts related issues, including ordering parts on the computer; back-ordering parts on the computer; inspecting and processing all returns, including requesting proof of purchase and assessing appropriate restocking charges; suggesting associated replacement parts and new product ideas; and providing product support literature.
• Maintains the parts counter and parts inventory areas, including keeping the areas clean and organized to ensure safe working conditions.
• Develops a cooperative and positive working relationship with other department employees to ensure quality work is being performed and schedules are being met.
• Maintains a good working relationship with vendors to resolve customer complaints to assure customer satisfaction
• Identifies and passes sales leads to appropriate person / department
• Performs other duties as required.
• Deliver and pickup parts and / or supplies in a safe and timely manner, as necessary
• Operate warehouse equipment to transport parts within the warehouse.
• May be assigned to duties in the yard as directed by Management.

Safety

Qualifications

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)