Patient Access TEAM LEADER

Team Leader

Come help lead our Patient Access team at Mercy Medical Center, a member of Trinity Health Of New England!

Team leader is responsible for pre-registration, registration and admission functions. This team lead position will be responsible to ensure a smooth workflow for the registration team. They will be responsible for monitoring copayments, productivity and cover open shifts as needed. This person works closely with other Department Leadership.

What you will do :

• Greet patients at specific service areas and checks a pre-registered patient into the registration system by elevating the patient visit in the system, verifying demographic information, and collecting patient liability
• Collect, process and reconcile patient liability when indicated by following department procedures
• If the patient has not been pre-registered, complete patient registration process
• Responsible for working with multiple department / hospital and web-based systems

Minimum Qualifications :

Position Highlights and Benefits :

Ministry / Facility Information :

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Our Commitment :

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.