KeyBank is hiring : UX Writer in New York

Location : 4910 Tiedeman Road - Brooklyn, Ohio 44144

About The Role : As a UX Writer, you will be a key contributor within the Client Experience Design group of the Experience & Design team, responsible for crafting clear, intuitive, and engaging copy that guides KeyBank's consumers through our digital banking experiences.

You will collaborate with product designers, researchers, and engineers to create microcopy, content strategies, and user flows that make complex financial services accessible and approachable for everyday users. Your words will shape how millions of consumers interact with their money, from checking balances to applying for loans.

You will champion user-centered content design, ensure consistency across all consumer touchpoints, and translate research insights into meaningful copy that reflects our commitment to making banking simple, human, and helpful.

This role requires a skilled communicator who can distill complex financial concepts into clear language, collaborate effectively with cross-functional teams, and balance user needs with business objectives and regulatory requirements.

Key Responsibilities

• CONTENT STRATEGY & DESIGN : Create clear, concise, and actionable microcopy for digital banking interfaces, including buttons, error messages, form fields, and instructional text
• Develop content strategies and information architecture that guide users through complex financial tasks and workflows
• Partner with product designers to ensure copy and design work together seamlessly to create intuitive user experiences
• Translate technical and financial terminology into language that everyday consumers can understand and act upon
• RESEARCH & VALIDATION : Conduct content audits to identify opportunities for improvement and ensure consistency across products
• Partner with UX researchers to test and validate copy through A / B testing, usability studies, and user feedback sessions
• Incorporate qualitative and quantitative data into copy recommendations and iterations
• Analyze user behavior metrics to understand how copy impacts task completion and user satisfaction
• COLLABORATION & INFLUENCE : Work closely with product managers, designers, and engineers throughout the Agile development process
• Collaborate with legal and compliance teams to ensure all copy meets regulatory requirements while remaining user-friendly
• Partner with marketing and brand teams to maintain voice consistency across consumer touchpoints
• Participate in design sprints, workshops, and ideation sessions to solve user problems through content
• STANDARDS & GOVERNANCE : Contribute to and maintain KeyBank's UX writing style guide and content design principles
• Ensure all consumer-facing copy adheres to accessibility standards and inclusive language guidelines
• Document content patterns and reusable copy components for the Key Design System
• Champion best practices in content design across the organization

Qualifications

Preferred Qualifications

Compensation And Benefits : This position is eligible to earn a base salary in the range of $85,000 - $95,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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