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Senior Director, Regional Operations

Senior Director, Regional Operations

CyrusOneSterling, VA, US
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Sr. Director, Regional Operations

The Sr. Director, Regional Operations oversees teams throughout the region to ensure proper practices and procedures. The Sr. Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

Responsibilities :

  • Management of the Facilities
  • Support
  • Customer Environmental Services Management
  • Environmental Management
  • Capacity Management
  • Access Management
  • Asset Management
  • Daily Reporting and Communication
  • Regulatory Compliance Management
  • Problem Resolution
  • Customer Communication
  • Budgeting and Forecasting
  • Manage Strategic Initiatives

Qualifications :

  • 9+ years' experience in managing critical facilities in a data center environment
  • 12+ years supervisory or personnel management experience
  • Excellent verbal and written communication skills
  • Ability to work well with all levels of people within the organization
  • Ability to direct and manage work groups
  • Excellent organizational skills
  • Ability to work well under pressure and manage multiple concurrent priorities
  • Excellent time management skills
  • Demonstrates strong customer service skills and takes ownership of the customer experience
  • Ability to develop and document procedures and train personnel on the procedures
  • Can proactively identify potential customer issues; communicate them to appropriate parties and resolve.
  • Takes ownership for business performance
  • Provides constructive thought leadership on ways to improve service.
  • Pursues creative ways to reduce expenses when possible.
  • Operates with a strong work ethic and a desire to do things the right way.
  • Proactively offers constructive and creative ways to improve our business.
  • Leads by example in helping to build and sustain a healthy, supportive and results driven culture.
  • Exercises good judgment in communicating and resolving issues with fellow co-workers.
  • As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism.
  • Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.
  • Displays personal commitment to always learn and improve.

    • Education / Certifications :

  • Bachelor's Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)

    • Work Environment :

  • Fast paced environment
  • Travel required. 25% for candidates in Sterling, VA, 50% for candidates in Aurora, IL

    • CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

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    Regional Director • Sterling, VA, US

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