Lead Patient Access Representative - FT, Nights (11P-7 : 30A) - Center City ED (Philadelphia)

Patient Registration Specialist

Nights, 11P-7 : 30A Rotating weekly schedule

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff's compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow update. Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols. Distributes work assignments, daily. QA's a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily. Backfills for staff during meal breaks. Covers scheduled PTO / ETO or unscheduled absences, as needed. Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department. Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors. Achieves individual and team performance metrics. Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times. Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department. Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations / referrals and coverage requirements. Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.

Demonstrates the ability to provide feedback and coaching. Strong verbal and written communication and customer service skills.

Minimum Education and Experience Requirements : Required High School Diploma or GED AND 3 years of patient registration experience. Previous experience working in a physician's office or hospital registration setting strongly preferred. HFMA Certifications preferred.

Workday Night (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Hospitals, Inc. Primary Location Address 131 S 10th Street, Philadelphia, Pennsylvania, United States of America