Shift Lead - Hiring Immediately

Shift Lead

$14-18 / hr + tips includes average tips

POSITION SUMMARY : In the absence of the store manager, the shift leader effectively leads the team to execute great customer service and follows operating policies and procedures. The shift leader reports to the general manager.

KEY RESPONSIBILITIES :

• Lead team members on shifts, including assigning positions and delegating shift tasks, while providing training, feedback and coaching.
• Lead crew members to open, transition, and close shifts.
• Transition opening / closing duties completing the proper checklists as needed.
• Manage and organize the line and delegate duties to team members.
• Work the line in various crew member positions as needed throughout the shift.
• Uphold and support appropriate personnel policies, labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures, open / close procedures etc.).
• Make customers really happy by ensuring the team is providing great customer service.
• Resolve customer issues or complaints.
• Know and uphold standards for product quality.
• Execute and support all food safety requirements and practice.
• Control food costs, labor, waste, and cash on the shift.
• Count cash drawers and follow proper daily cash handling procedures.

QUALIFICATIONS / SKILLS :

EDUCATION AND / OR EXPERIENCE :

ESSENTIAL PHYSICAL FUNCTIONS :