Talent.com
Desktop Support

Desktop Support

Tekfortune IncIrving, TX, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Title : Desktop Support

Location : Irving, TX, USA,75038

Mode : Contract (6+ Months) (Day 1 Onsite)

Primary Responsibilities :

  • Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
  • Use remote control tools to assist off-site users when needed
  • Configure, deliver, and install new computers and peripherals for new hires
  • Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
  • Prioritize workload based on service level agreements
  • Act as a technical resource to others to resolve problems or issues
  • Anticipate customer needs and proactively identify solutions
  • Plan, prioritize, organize and complete work to meet established objectives

Required Qualifications :

  • High School Diploma or GED Equivalent
  • 3 or more years of experience as a Desktop Support Technician
  • 3 or more years of experience with PC operating systems
  • 3 or more years of experience in a customer service role
  • 3 or more years of Technology Support experience
  • 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
  • Must have reliable transportation
  • Must be able to lift up to 50 pounds of computers or other IT equipment

    • Preferred Qualifications :

  • Bachelor's Degree or higher level of education preferred
  • CompTIA A+ Certification preferred unit
  • Experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
    • serp_jobs.job_alerts.create_a_job

    Desktop Support • Irving, TX, United States