Customer Programs Manager

Merced Irrigation District

Customer Programs Manager

FLSA Status : Exempt

Position Overview

The Customer Programs Manager (Energy Resources) plans and manages the development and implementation of public benefit programs, account management, customer energy efficiency, and quality programs and services. Manages and coordinates Merced Irrigation District's (MID) efforts to provide individualized, responsive, high-quality customized service to major and key electric account customers, assisting in the retention and recruitment of existing and new customers. Reviews and monitors proposed state and federal energy utility legislation, coordinates analysis and District responses, and ensures compliance with enacted laws. Develops and maintains relationships with local, state, and federal agencies on energy-related issues; reviews and recommends changes to District policies; prepares the Public Benefits Budget and Report; and confers with customers, community groups, District staff, service providers, and associations in developing, administering, and reviewing programs.  Manage and administer the Districts Net Metering and AMI programs.

Key Responsibilities

• Develop, implement, and manage standards, objectives, policies, and procedures for public benefit and customer programs, ensuring regulatory compliance.
• Set program goals, evaluate costs and benefits, prepare budget justifications, and monitor expenditures and performance metrics.
• Plan, prioritize, and supervise staff work; oversee contracts, program implementation, and reporting requirements.
• Research, develop, and market new services and initiatives through customer outreach, market analysis, and community engagement, with emphasis on underserved populations.
• Maintain effective customer, agency, and utility relationships; coordinate with stakeholders to exchange information and ensure program effectiveness.
• Prepare and deliver reports, strategies, and presentations for management, customers, and the public.
• Stay current on utility trends, legislation, and best practices; recommend improvements to customer programs and services.
• Respond to emergencies while on call and coordinate with appropriate agencies as required.
• Performs additional related duties as assigned.

Qualifications

Education

Experience

Skills and Abilities

Knowledge of

Special Requirements

Work Environment

This position is a fully on-site role based at the District’s secondary office location. Remote work or hybrid arrangements are not permitted. Regular attendance at the designated worksite is required as part of the essential functions of this position.

Supervision

SALARY :

$107,334 to $161,000 Annually DOQ - Grade R

DATE OF POSTING : August 21, 2025

CLOSING DATE OF APPLICATIONS :

September 11, 2025

LOCATION OF JOB :

3321 North Franklin Rd., Merced, CA

ANTICIPATED INTERVIEW DATE :

To be announced

ANTICIPATED DATE OF HIRE :

To be announced

Applications / Resumes will only be accepted via the Merced Irrigation District's online application system.

New users must set up an account at ApplicantTracking

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