Premium Billing & Service Processor

Alternate Locations : Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Work from Home

Work Arrangement :

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance : is not available for this opportunity.

Requisition # : 75272

The Role at a Glance

We are excited to bring on a Premium & Billing Service Processor to join our Group Protection Operations Team supporting Workplace Solutions in a remote environment.

Background Details

The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally / externally) while working in this fast-paced environment.

As a Premium & Billing Service Processor, you will be responsible for managing premium and billing applications which may include configuration / setup of new accounts in the applicable systems as well as researching discrepancies, conducting analysis to determine root cause; and ensuring all information is complete and in good order. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!

What you'll be doing

You will manage premium and billing application, research discrepancies and ensure all information is complete and in good order. You will monitor premium and billing to ensure proper completion, including balancing expenses and the information is in good order.

You will troubleshoot issues with premium & billing to identify more root cause and issue resolution. In addition, manage basic reporting and complete terminations and reinstatements.

You will handle transfers of payments as needed and provide customer service to internal / external stakeholder, recognizing what needs to be done to meet the customer needs and demonstrate flexibility and responsiveness to create a recommendable customer experience.

You will manage premium & billing cases in accordance with established procedures and guidelines in a timely manner and meeting departmental quality / production standards.

You will escalate increasingly complex premium & billing issues / concerns to more senior team members and / or management.

You will identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality.

What we're looking for

Must-have experience (Required) :

High School or GED.

0 - 1+ Years of billing, premium, and / or reconciliation experience that directly aligns with the specific responsibilities for this position.

Nice-to have Experience (Preferred) :

Ability to communicate effectively (verbal / written).

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Accounts Receivable Knowledge

Ability to work in a fast-paced environment with the ability to adapt as needed.

Ability to articulate / alter provisions - comfortable with contract language.

Application Deadline

Applications will be accepted through October 31st, 2025, and the posting may come down early due to applicant volume.

What's it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for you :

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Leadership development and virtual training opportunities

PTO / parental leave

Competitive 401K and employee benefits (https : / / www.lincolnfinancial.com / public / aboutus / careers / lifeatlincoln#benefits)

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity / technology tools and training

The pay range for this position is $19.52 - $26.03 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

About The Company

Lincoln Financial (NYSE : LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and / or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive (https : / / www.lincolnfinancial.com / public / aboutus / companyoverview / ourvalues / diversityinclusion) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Follow us on Facebook (https : / / www.facebook.com / lincolnfinancial / ) , X (https : / / mobile.twitter.com / lincolnfingroup) , LinkedIn (https : / / www.linkedin.com / company / lincolnfinancial / ) , Instagram (https : / / www.instagram.com / lincolnfinancial / ) , and YouTube (https : / / www.youtube.com / @Lincoln_Financial) . For the latest company news, visit our newsroom (https : / / www.lincolnfinancial.com / public / aboutus / newsroom) .

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY / TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify (https : / / www.e-verify.gov) notices.

Este Empleador Participa en E-Verify. Ver el E-Verify (https : / / www.e-verify.gov / es) avisos.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.