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Supervisor - Network Operations
Supervisor - Network OperationsLumos • Chicago, IL, US
Supervisor - Network Operations

Supervisor - Network Operations

Lumos • Chicago, IL, US
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Supervisor - Network Operations

The Supervisor Network Operations is responsible for leading regional teams of employees and contractors to support the Lumos network. This includes overseeing installation, repair, and routine maintenance to ensure overall network success. The Supervisor will collaborate with internal and external teams to facilitate network installation, testing and activation.

This position is responsible for supporting employees and contractors to ensure top-tier customer service is delivered consistently. Strict adherence to company-driven schedules and Service Level Agreements (SLAs) and proactive escalation management based on severity and impact of issues are a critical aspect of the Supervisor role. This position will be expected to provide leadership and coordination during emergency situations, such as outages and fiber cuts, to ensure effective deployment of resources and solutions.

  • Hybrid Position
  • Successful candidates would ideally reside in Northern Kentucky or Central Ohio. Company vehicle + Mobile phone provided. Valid, fully unencumbered Driver's License required.

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we've joined forces with T-Mobile to launch T-Fibera joint venture that blends Lumos' infrastructure expertise with T-Mobile's national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgiaand a shared goal of reaching 12 to 15 million homes by 2030Lumos is playing a vital role in closing the digital divide.

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are : the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

  • Supervises teams in achievement of network operations, service & quality objectives.
  • Demonstrates leadership & vision managing people, contract labor, major projects & initiatives.
  • Provides direction in areas of quality assurance, safety, productivity monitoring, budget and SLA adherence.
  • Performs proactive and reactive field visits : assessing site readiness, network status, building conditions, facility conditions, compliance reviews of vendor-provided services and coordinates with appropriate internal teams for resolution.
  • Proactively provides detailed status reports to management, guaranteeing all assigned facilities meet company compliance standards.
  • Takes full ownership of assigned facilities, implementing strategies that ensure long-term operational success.
  • Performs administrative duties, including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation& repair calendar scheduling, approving invoices, and supporting invoice audits.
  • Responsible for managing the overall operational and daily activities of the department : planning & implementing systems that support the work and fulfill the goals of the department efficiently and effectively.
  • Ensures team follows service & safety standards as required by State Corporation Commission, industry & manufacturer guidelines, OSHA, National Electric Safety Code, Departments of Transportation, and local building codes covering Lumos's multi-state network.
  • Performs other duties as assigned including departmental and cross-functional projects.

    • Knowledge, Skills, and Abilities Required

  • Exceptional customer service, interpersonal presence, and professional disposition.
  • Background in Network Management, including in-depth knowledge of industry protocols, terminology, and standards.
  • Ability to successfully build and maintain relationships within & across teams, demonstrating leadership behaviors and project management skills.
  • Excellent written and verbal communication skills.
  • Possessing strong time management and organizational skills.
  • Able to work under pressure in a fast-paced, ever-changing environment.

    • Other Experience & Requirements

  • 6+ years Network Operations, Data Center, Network Technician, Lead Technician, Supervisory experience in telecommunications required.
  • High school diploma or equivalent required; Associate / Bachelor's degree preferred.
  • Proactive & independent with the initiative to keep on-task and on-target.
  • Worksite and Corporate office travel as the job requires.
  • Available 24 / 7 to support managed area.

    • Physical Requirements

  • Frequently operates computer, keyboard, and related peripherals.
  • Frequent travel to construction sites standing, walking, & safely navigating in all weather.
  • Near-constant use of sight, speech, hearing, comprehension, and reasoning.

    • Benefits & Perks

  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off & Paid Holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Employee Assistance Program (EAP) with access to professional support for life's challenges.
  • 401K plan w / up to 5% employer contribution and a self-directed brokerage option.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.
  • Employee referral bonuses.
  • Discounts on Lumos Fiber Internet for employees who live in our service areas.
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