Talent.com
Customer Success Manager, Differentiated Support, Amazon Shipping

Customer Success Manager, Differentiated Support, Amazon Shipping

AmazonTempe, AZ, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Success Manager

Amazon Shipping is going through an exciting period of growth, broadening the geographies and simplifying the support experience we offer our shipper partners today. We're passionate about providing a high level of service to both our shipper base, ensuring that every interaction we have is a success. To help driving this growth, we are looking to hire a Customer Success Manager to join the Differentiated Support Team.

As a Customer Success Manager with Amazon Shipping, you will work with Amazon's top shippers contributing to high ADV (average daily volume) and leverage partner teams across CO / SPS / ROC / ATS to provide a holistic resolution across common themes encompassing onboarding, pickup issues, claims and tracking amongst others. You will be a single point of contact for our shipping partners and you will provide data driven strategic insights and ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence shippers to achieve FTR (first time resolution) while also maintaining a high bar on CPS (contacts per shipment) and SL (Service Levels) across all contact mediums.

Key job responsibilities include :

  • Responsible for owning end to end Shipper experience for multiple high ADV shippers capturing thematic pain points and defects from multiple listening channels
  • Systematically escalate problems or variance in the information and data to the relevant owners, teams and follow through on the resolutions to ensure they are delivered
  • Educate shippers on tools, policies, processes, and relevant self solve opportunities through Amazon help pages and products
  • Ability to pull data from numerous databases (using Excel, Access, SQL (Structured Query Language) and / or other data management systems) and to perform ad hoc reporting and analysis as needed
  • Prioritize and drive key quality-oriented short and long-term resolutions for Shippers and internal partner teams (CO / SPS / ROC / ATS) along with Product, Program and Operations teams to raise the bar on the quality of our service
  • Continual, tactical communication and problem solving along with developing effective and repeatable listening mechanisms to capture Shipper sentiment and feedback
  • Dive deep contact trends to identify issues root causes and develop actionable solutions to improve Shipper Experience
  • Work cross-functionally with Business, Product and Operations teams to ensure development and implementation of new solutions as per timelines
serp_jobs.job_alerts.create_a_job

Customer Support Manager • Tempe, AZ, US

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Onsite Lead Consultant

Onsite Lead Consultant

FedEx Office and Print ServicesTolleson, AZ, United States
serp_jobs.job_card.full_time
The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Work From Home

Work From Home

AmazonFort Mcdowell, AZ
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Store Customer Service Specialist

Store Customer Service Specialist

The Sherwin-Williams CompanyPeoria, AZ, United States
serp_jobs.job_card.full_time
This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
flex jobs

flex jobs

Amazon FlexFort Mcdowell, AZ
serp_jobs.job_card.full_time +1
Amazon needs you as a flex job Representative (Work From Home) to help their mission of making customers lives easier.If you are looking for outstanding pay, flexible part-time, full-time and seaso...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Compensation Manager - Client Support Team

Senior Compensation Manager - Client Support Team

Edward JonesTempe, AZ, United States
serp_jobs.job_card.full_time
Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.Words our headquarters associates use when talking about working at Edward Jones.Words that describe wh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Success Manager ($110k OTE)

Customer Success Manager ($110k OTE)

SorabanTempe, AZ, US
serp_jobs.job_card.full_time
Soraban is a fast-growing, Series Afunded B2B startup with double-digit ARR growth every month.Our mission is to equip accounting firms with cutting-edge solutions that optimize their information i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Work From Home

Work From Home

Remote JobsParadise Valley, AZ
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Success Manager - Phoenix

Customer Success Manager - Phoenix

Home365Phoenix, AZ, US
serp_jobs.job_card.full_time
Home365 is a technology company based in the heart of Silicon Valley.Post Series B round of funding, Home365 is backed by the most respected venture capitalist and corporate venture capitalist firm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Director of Revenue Cycle Mgmt & Process Improvement Analytics

Director of Revenue Cycle Mgmt & Process Improvement Analytics

GI AllianceGlendale, AZ, US
serp_jobs.job_card.full_time
Director of Revenue Cycle Mgmt & Process Improvement Analytics.GI Alliance is seeking an experienced Director of Revenue Cycle Mgmt & Process Improvement Analytics for the Urology and Radia...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Shift Leader

Shift Leader

sweetgreenParadise Valley, AZ, United States
serp_jobs.job_card.full_time +1
A Healthier Future Starts With You.Every great team is led by a great leader.Shift Leaders help drive sweetgreen's values within the stores - creating an inclusive environment where all feel welcom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Service Manager

Customer Service Manager

Goodwill of Central & Northern ArizonaMesa, AZ, US
serp_jobs.job_card.full_time
E McKellips Rd Mesa Arizona, 85201, +1 (480) 3252575.Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Client Success Leader in Training

Client Success Leader in Training

Globe Life Carder AgencyGlendale, AZ, United States
serp_jobs.job_card.full_time
We are seeking dedicated individuals to join our team as a Manager in Training.As we continue to experience significant growth, we are looking to bring in individuals. We are looking for individuals...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Flex Help (Fountain Hills)

Flex Help (Fountain Hills)

VeyoFountain Hills, Arizona, US
serp_jobs.job_card.part_time
Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Manager, Freight Operations

Manager, Freight Operations

XPOGoodyear, AZ, US
serp_jobs.job_card.full_time
What you’ll need to succeed as a Freight Operations Manager at XPO.Supervisory or management experience.Experience in the less-than-truckload (LTL) industry. Experience with hazardous materials regu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Principal Customer Success Manager

Principal Customer Success Manager

AxwayScottsdale, AZ, United States
serp_jobs.job_card.full_time
Principal Customer Success Manager.The Principal Customer Success Manager is responsible for customer success within Axway's managed cloud and SaaS business in the Americas.Customer Success at Axwa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
warehouse

warehouse

AmazonFort Mcdowell, AZ
serp_jobs.job_card.full_time +1
Amazon warehouse hiring in your area.If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Logistics Team h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Flexible Help (Fountain Hills)

Flexible Help (Fountain Hills)

VeyoFountain Hills, Arizona, US
serp_jobs.job_card.part_time
Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Delivery Driver & Driver Help (Rio Verde)

Delivery Driver & Driver Help (Rio Verde)

VeyoRio Verde, Arizona, US
serp_jobs.job_card.part_time
Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days