Senior Manager of Technology - One Times Square

Job Description

Job Description

JOB DESCRIPTION

POSITION / LEVEL : Senior Manager of Technology FLSA STATUS : Exempt

DEPT / OFFICE : One Times Square, Technology / IT DATE : September 2025

REPORTS TO : Vice President, Technology and Business Systems

A revolutionary multi-level immersive attraction blending next-generation technology, interactive storytelling, and state-of-the-art design to create an unforgettable experience. One Times Square will push the boundaries of innovation in hospitality and entertainment.

About Jamestown

Jamestown is a design-focused, vertically integrated real estate investment manager and service provider with over 40 years of experience and a mission to create places that inspire. Since its founding in 1983, Jamestown has executed transactions exceeding $40 billion. As of September 30, 2024, Jamestown has assets under management of $13.7 billion and a portfolio spanning key markets throughout the U.S., Latin America, and Europe. Jamestown employs more than 650 people worldwide with 12 global offices, including headquarters in Atlanta and Cologne. Current and previous projects include One Times Square and Chelsea Market in New York, Industry City in Brooklyn, Ponce City Market in Atlanta, Ghirardelli Square in San Francisco, the Innovation and Design Buildings in Boston and Lisbon, and Groot Handelsgebouw in Rotterdam. For more information, visit www.jamestownlp.com .

About One Times Square

One Times Square is a 26-story building located at the intersection of 42nd Street, Seventh Avenue, and Broadway in the heart of Times Square. Originally built as the headquarters for the New York Times at the turn of the 20th century, the building is being reimagined as a modern-day destination for entertainment, technology, and art by Jamestown, known globally for Chelsea Market in New York, Ponce City Market in Atlanta, and Ghirardelli Square in San Francisco. The building has been the focal point for the iconic Times Square New Year’s Eve Ball Drop Celebration since 1907 and continues to play a central role in the world’s New Year’s Eve traditions. For more information, visit www.onetimessquare.com

Position OverviewThe Senior Manager of Technology will play a critical role in supporting the VP of Technology in delivering a world-class, technology-driven experience at One Times Square. This role will focus on overseeing day-to-day technology operations, managing systems integrations, supporting ticketing platforms, and ensuring the seamless performance of AV, signage, and critical business systems. The ideal candidate is a hands-on, solutions-oriented leader who excels at managing teams, collaborating across departments, and ensuring operational excellence in a fast-paced environment. Key ResponsibilitiesTechnology Operations & Infrastructure

• Manage the ongoing maintenance, optimization, and secure operation of IT infrastructure, networks, and riser systems in the building.
• Oversee network troubleshooting, hardware issues, and server uptime to ensure smooth day-to-day operations.
• Collaborate with vendors and service providers to ensure high-performance internet service (ISP) and network reliability.
• Support AV equipment, digital signage, and immersive technology deployments, ensuring these systems perform flawlessly for internal operations and external visitors.

Ticketing, Guest Access, & System Reliability

Business Intelligence, Applications & Systems Integration

Team & Vendor Management

Strategic Collaboration

Qualifications