Join to apply for the HVAC Cooling Customer Engineer - Cedar Rapids, IA role at Vertiv
Responsibilities
- Rely on direction to accomplish goals
- Perform a number of work-related tasks
- Capable of working under direct supervision or independently based upon training
- Maintain certifications per job requirements
- Render on site and phone assistance to customers.
- Communicate with National Technical Support on equipment issues
- Perform work related tasks according to company guidelines for scheduled maintenance
- Implement Field Change Notices according to published guidelines
- Keep current on safety bulletins, safety field change notices, field change notices, and service tips
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines – "14 hours rule"
- Report all work related accidents or injuries within 24 hours to the appropriate personnel.
- Provide accurate and timely reporting according to company guidelines
- Timecards, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Maintain company property according to company policies
- Vehicle, credit cards, PPE, test equipment, laptop, pager, etc.
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer for where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
- Strive to provide all customers a "first time fix" for their equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend customer meetings as required
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate according to company guidelines
- Perform inventory cycle counts according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup / escalation processes and procedures
- Maintain proper and adequate level of internal communications
- Managers, co-workers, support services, electronic communications, et al.
- Perform several work related tasks
- Capable of working under direct supervision or independently based upon training
- Maintain certifications per job requirements
Qualifications
High School Diploma or G.E.D. equivalentHVAC – Certificate Program degree or equivalent experience in the field.Six years military experience in a related fieldEquivalent industry experience with EPA refrigerant licenseBasic electrical knowledgeInterpersonal skillsProfessionalReliableTeam playerFamiliarity with electrical / electronic test equipment and fundamentalsMust be able to read and interpret electrical line diagrams and blueprintsWorking knowledge of Ohm's law and HVAC theoryTechnical skillsAbility to make basic site evaluation skills to include : environmental temperature, and general operating conditionsElementary fix / repair techniques based on directed supervisionCapable of completing tasks and return unit to full operating conditions based upon directed supervisionAbility to summarize and report all work related tasks performedStrong skill sets : communication, customer service, troubleshooting, safety procedures, organizational and planning, computer skills, mechanical aptitude.Physical & Environmental Demands
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Working Conditions
Travel is requiredFlexible schedules (weekends, evenings, and holidays)May have on-call responsibilityValid driver's licenseMust be at least 18 years oldVertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located at Vertiv.com / Careers.
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