355- Qdoba Shift Lead

Job Description

Job Description

If you're a positive, burrito-loving, high performer and a born leader, then we want to talk to you! As the Shift Lead, you'll enjoy the following work-related perks : uniforms provided, paid vacation days, meal discounts, and advancement opportunities.

Position Summary : The Shift lead is responsible for executing restaurant operations, in conjunction with the Restaurant Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

KEY DUTIES / RESPONSIBILITIES :

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience.
• Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviews, practices, and modifies as needed to continuously improve the guest experience.
• Supports Restaurant Manager to Identify and train internal candidates for Shift Lead positions.
• Assist in the training, of employees and ensures operations are executed per company operational standards.
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the Restaurant Manager.
• Assists the Restaurant Manager in using management information tools to analyze restaurant operational and financial performance.
• Helps identify trends and assist actions for improvement.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with all State and Federal labor laws and regulations.

The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guest and teammates, and excellent operational performance,

QUALIFICATIONS :

Education : High school diploma or equivalent required; age requirements may apply in order to remain in compliance with State and Federal laws. Must be at least 18 years old.

Experience :

Skills / Knowledge / Abilities

Physical Requirements :

REASONABLE ACCOMMODATION :

Applicants with disabilities may be entitled to reasonable accommodation under federal law, state law, and local laws. Qdoba will make reasonable accommodations to allow qualified individuals with a disability, or in relation to certain religious beliefs or observances, to enjoy equal opportunities and to perform the essential functions of the job. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Benefits :

Make a competitive wage between $15.00 to $21.00

QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.