Application Support EngineerArtech LLC • Tempe, AZ
serp_jobs.error_messages.no_longer_accepting
Application Support Engineer
Artech LLC • Tempe, AZ
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience with DevOps environments Knowledge of ticketing systems and workflows Experience in a customer-facing role Provide technical support to end-users via phone and email Route issues to the appropriate departments and ensure the smooth functioning of applications Communicate effectively with clients to understand and resolve issues Create and manage helpdesk tickets, escalating as necessary Participate in meetings with clients and team members to provide updates and gather information Monitor and update tickets regularly, providing timely updates to concerned parties
Title : Application Support Engineer
Location : Tempe, AZ (Onsite)
Salary Range : $25 / hr.
Introduction
Join our dynamic team as a vital part of our technical support group. You will play a crucial role in ensuring the smooth operation of applications and providing excellent customer service. This is an exciting opportunity for a motivated individual to contribute to a fast-paced and innovative environment.
Required Skills & Qualifications
- Applicants must be able to work directly for Artech on W2
- Total 10+ years of experience.
- Associates degree or 3-4 years of work experience in an application support position
- 7 years of hands-on experience with BMC Monitoring
- Knowledge of basic computer hardware / software
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Strong documentation skills
- Ability to present ideas in concise, user-friendly language
- Experience in Client Office applications including Excel and Outlook
Preferred Skills & Qualifications
Day-to-Day Responsibilities
For immediate consideration please click APPLY to begin the screening process with Alex
serp_jobs.job_alerts.create_a_job
Application Support Engineer • Tempe, AZ