Quality Assurance Specialist

Suddath Career Opportunity

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

Major Goal : Responsible for overseeing and maintaining the quantity and quality of goods and packages through visual inspection. Responsible for processing returns by communicating with customers. Assisting with special projects such as internal audits, employee training and other ISO tasks.

Key Responsibilities

• Investigate customer complaints and requests for Corrective Action / Preventative Action Reports.
• Work to reduce recurrence and eliminate root causes for error
• Work to improve processes and procedures
• Write JBS (Job Breakdown Sheets) and or validate JBS as needed
• Write procedures or work instructions as assigned
• Other tasks related to quality assurance as assigned
• Enforce the Q / S CARE Program
• Monitor safety compliance on warehouse floor and work with operations on corrective actions
• Performs internal audits in the facility including monthly warehouse audits, 6S inspections, Blitz Audits, Fire watch checklist and Infection control audits
• Follow-up on corrective actions
• Facilitate weekly, monthly, annual training classes
• Conduct JBS Process Confirmation Checks (PCCs) on employees across all areas in the account
• Conduct New Hire Orientation Trainings and PIT Trainings
• Conduct ongoing employee trainings based on JBS in all areas in the account
• Maintain all training trackers and documents
• Issue all labels for CCA / LATAM as per current version customer specifications
• If there is over, short or damage issue, document and investigate. Communicate with customer and resolve the issue.
• Verify and placard outgoing orders in the dock area

Qualifications

Knowledge / Skills : Must be able to read, count accurately, do simple math (add, subtract, multiply) and write legibly. Must be capable of standing and walking for extended periods (at least 2 hours straight, four times in an 8-hour day) Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis. Must be able to use proper techniques to lift 50 pounds. The ability to follow directions with emphasis on safety is extremely important. Must be able to handle stress caused in meeting deadlines with tight scheduling requirements. Must be able to shift priorities easily. Must be able to use hands and feet simultaneously and for repetitive movements.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.