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Market Investigator- Dallas, TX
Market Investigator- Dallas, TXBoot Barn • Frisco, TX, US
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Market Investigator- Dallas, TX

Market Investigator- Dallas, TX

Boot Barn • Frisco, TX, US
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Market Investigator – Dallas, TX

Reports to : Senior Regional Loss Prevention Manager.

Status : Exempt. Pay Range : $60,000 – $75,000 per year. Compensation varies based on geography, skills, experience, and tenure.

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us and consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our community. Our vision is to offer everyone a piece of the American spirit—one handshake at a time.

Essential Duties And Responsibilities

  • 20% Initiate and develop external / ORC investigations through store-initiated Auror events, online marketplace review, inventory loss reporting, and supervisor requests, utilizing all available data sources. Create investigations in Auror crime intel platform as required.
  • 20% Partner directly with law enforcement, retail LPs, and field teams on priority external investigations to ensure suspects are identified and prosecuted.
  • 30% Utilize Auror to manage all external investigations, including identifying and tracking priority suspects and communicating with the appropriate law-enforcement and retail LP partners when necessary, and uploading and managing all evidence in the Auror evidence locker.
  • 10% Conduct store-level training with store and field staff to safely mitigate external theft incidents, including training staff how to identify and report external theft incidents via company policies.
  • 15% Utilize company CCTV systems to conduct external investigations, including active live surveillance, post-incident review, and saving footage for evidence.
  • 5% Partner with cross-functional teams to work investigations as needed or assigned by supervisor.

Qualifications

  • Experience conducting interviews of subjects suspected of theft using industry-approved methods.
  • Minimum of 5 years of experience in Loss Prevention roles responsible for external / ORC investigations, working with law enforcement, initiating and closing investigations, and basic use of CCTV and burglar alarm systems.
  • Up to 10% travel to company locations and job-related training events.
  • Excellent communication skills, both written and verbal.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Capability to establish functional relationships with both internal and external business partners and contacts.

    • Competencies

  • Professionalism
  • Organization
  • Versatility
  • Communication
  • Results-Oriented
  • Initiative
  • Innovation
  • Optimistic

    • Boot Barn Benefits & Additional Compensation Opportunities

  • Merchandise discount : 50% off exclusive brands and 40% off third-party brands.
  • Paid time off plan (sick and vacation).
  • Medical, dental, vision, and life insurance.
  • 401(k) plan with generous company matching.
  • Work / life balance.
  • Opportunities for growth at every level – we open 50+ new stores each year.

    • Physical Demands

  • Standing, walking, and squatting less than fifty percent of the work shift.
  • Required to lift, move, and carry up to 20 pounds.
  • Ability to read, count, and write to accurately complete documentation and reports.
  • Must be able to see, hear, and speak to communicate with partners and customers.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Manual dexterity required using hands to finger, handle, feel, and type; reach with hands and arms.
  • Light physical activity : office work, some lifting, bending, stooping or kneeling, walking.
  • Moderate physical activity : mostly standing, walking, bending, frequent lifting.
  • Arduous physical activity : heavy lifting, bending, crawling, climbing.

    • Work Environment

  • The workspace is clean, orderly, properly lighted, and ventilated with proper safety compliance.
  • Noise levels are considered moderate.

    • Equal Employment Opportunity Statement

    Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures, or guidelines pertaining to this subject. Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law. Americans with Disabilities Act (ADA) – Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 5.

    Seniority Level

    Mid-Senior level

    Employment Type

    Full-time

    Job Function

    Other – Information Technology, and Management; Retail

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