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Client Service Associate

Client Service Associate

The NOW Rancho Santa MargaritaRancho Santa Margarita, CA, US
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Job Description

Job Description

Benefits :

  • Career growth opportunities
  • 401(k)
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Paid time off
  • Training & development
  • Wellness resources
  • Opportunity for advancement

Schedule / Expected Work Hours :

  • Part Time and Full Time hours available / Evenings NEEDED

    • About the Role

    As an Experience Guide at The NOW Massage, you are the first point of connection in our boutique welcoming guests, creating meaningful experiences, and ensuring the seamless flow of daily operations. Youll be at the heart of delivering elevated service, helping guests explore enhancements and memberships, and supporting the team in creating a tranquil, healing environment.

    What Youll Do

  • Deliver exceptional, personalized service to guests and fellow team members
  • Warmly greet guests and guide them through their journey from check-in to check-out
  • Educate guests on our massage services, memberships, enhancements, and retail offerings
  • Drive sales of memberships, gift cards, and retail with enthusiasm and authenticity
  • Schedule, edit, and cancel appointments with accuracy and efficiency
  • Assist with opening and closing the boutique following standard operating procedures
  • Proactively resolve guest concerns with professionalism and empathy
  • Maintain the front-of-house area to meet our aesthetic and cleanliness standards
  • Collaborate with leadership to support best practices and continual innovation
  • Foster a positive, team-oriented environment that supports wellness and growth

    • What You Bring

  • Prior experience in sales or guest service is preferred
  • A calm, positive presence and a passion for self-care and wellness
  • Strong communication skills, including active listening and product knowledge sharing
  • High attention to detail and the ability to multitask in a dynamic environment
  • Natural problem-solving abilities and a proactive mindset
  • A collaborative spirit and commitment to a team-first culture

    • Who We Are

    The NOW Massage was created as a sanctuary to help guests disconnect from the outside world and reconnect within. Our mission is rooted in the belief that self-care is a necessity, not a luxury. With a growing number of boutique locations across the U.S., The NOW offers customizable massage services that are high-quality, accessible, and design-driven.

    Our elevated, globally inspired interiors and curated product line have been widely recognized by the media and wellness community. We're committed to delivering a consistent, meaningful experience that supports both our guests and our team members.

    Our Purpose

    Self-care is essential. At The NOW, we offer a space to relax your body, reset your soul, and reconnect with yourself. We believe in showing up for yourself so you can better support others and it all starts NOW.

    Company Values

    Brand Truths

    LIVE IN THE NOW

    Be Present. Take time to recharge and reconnect within.

    KINDNESS IS MAGIC

    Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

    CARE FOR THOSE WHO CARE FOR OTHERS

    Foster an environment where team members feel valued, recognized, and rewarded.

    AUTHENTICITY ALWAYS

    Open and transparent communication with our inner circle and guests.

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    Client Service Associate • Rancho Santa Margarita, CA, US

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