Customer Fulfillment Specialist

Job Description

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Customer Fulfillment Specialist

Posting Start Date : 10 / 10 / 25

Job Location (Short) :

Tucson, Arizona, USA, 85713

Requisition ID : 34288

Onsite or Remote : Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

The Customer Fulfillment Specialist (Parts Counter)plays a critical role in supporting internal and external customers with parts inquiries, order processing, and inventory-related services. This role ensures timely and accurate customer support, maintains safe and efficient warehouse operations, and upholds high service standards across all interactions.

Key Job Responsibilities

• Process customer sales orders, provide status updates, and ensure accurate and timely fulfillment
• Prepare customer quotes, including pricing, part availability, and lead times
• Serve as a liaison between the parts counter and warehouse teams to support seamless operations
• Receive, inspect, and process incoming freight; manage returns and credits as needed
• Operate material handling equipment such as pallet jacks, forklifts, dollies, and lifts
• Track, ship, and manage parts inventory with attention to accuracy and efficiency
• Reference and interpret parts manuals and drawings (electronic and hard copy) to ensure correct part selection
• Prioritize and expedite urgent orders to meet customer and operational needs
• Review and approve freight bills and monitor open orders to ensure timely processing
• Communicate effectively and professionally via phone, email, and in-person with internal teams and customers
• Participate in safety and team meetings to support a culture of continuous improvement
• Maintain a clean, organized, and safety-conscious work environment
• Submit inventory and in-transit order reports; evaluate stock levels and minimize order disruptions
• Support after-hours on-call duties on a rotating basis and attend occasional off-site visits or meetings as needed

Qualifications / Requirements

Additional Information

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com .

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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