Quality Assurance Manager

Develop and Implement Quality Standards : Establish and enforce quality assurance policies and procedures to ensure compliance with industry standards and company objectives.

Conduct Regular Audits : Perform routine inspections and audits of service operations, including installations, maintenance, and repairs, to identify areas for improvement.

Lead Training Initiatives : Design and deliver training programs for staff to promote adherence to quality standards and continuous improvement.

Analyze Performance Metrics : Collect and analyze data related to service quality, customer feedback, and operational efficiency to inform decision-making.

Collaborate Across Departments : Work closely with operations, customer service, and field teams to address quality issues and implement corrective actions.

Ensure Regulatory Compliance : Stay current with local, state, and federal regulations affecting service operations and ensure all activities comply with these requirements.

Manage Documentation : Maintain comprehensive records of quality assurance activities, including audit results, training sessions, and corrective actions taken.

Education : Bachelor's degree in a relevant field such as Business Administration, Engineering, or a related discipline.

Experience : Minimum of 5 years in a quality assurance role, with at least 2 years in a supervisory or managerial capacity within the service industry.

Technical Skills : Proficiency in quality management systems, data analysis tools, and Microsoft Office Suite.

Knowledge : Strong understanding of industry standards, regulatory requirements, and best practices in quality assurance.

Communication Skills : Excellent verbal and written communication skills, with the ability to interact effectively with all levels of the organization.

Problem-Solving Abilities : Strong analytical and critical thinking skills to identify issues and implement effective solutions.