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IT Support Specialist
IT Support Specialisttesa • Sparta, MI, US
IT Support Specialist

IT Support Specialist

tesa • Sparta, MI, US
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Overview

Join to apply for the IT Support Specialist role at tesa . The IT Support Specialist will provide comprehensive technical support to all company employees in a dynamic production environment at our manufacturing facility in Sparta. Our mission is to create sustainable adhesive solutions that improve the work, products, and lives of our customers — were passionate about making a difference!

How Youll Help The Formula

Responsibilities

  • Provide quality service by enforcing quality and customer service standards.
  • Install, configure, and repair computer hardware, software, and related devices.
  • Schedule and perform maintenance, repairs, and upgrades of end user equipment.
  • Responsible for inventory of computer related hardware and accessories.
  • Ensure proper routing and escalation of Service Desk tickets.
  • Keep current on new technology that may be applicable within the organization.
  • Perform other tasks as assigned by IT Management.
  • Provide after-hours or weekend support during critical incidents or scheduled maintenance windows (as needed).
  • Other duties as assigned.

Qualifications

  • Associate's degree required; Bachelor's degree preferred, or equivalent experience.
  • CompTIA A+, Network+, or a comparable certification (required within 6 months of hire).
  • Minimum 2 years in PC hardware / software installation, maintenance, and support, particularly in Microsoft Windows environments.
  • Foundational knowledge of networking concepts, including TCP / IP, DNS, and DHCP.
  • Self-starter with the ability to work independently under general supervision.
  • Proven experience contributing to team success.
  • Strong written and verbal communication skills. English required; Spanish or German is a plus.
  • Valid driver's license and willingness to travel, including internationally (up to 10%).
  • Notes : This job posting reflects current requirements and may be subject to change. Referrals increase your chances of interviewing at tesa by 2x.

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    It Support Specialist • Sparta, MI, US

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