IOA / BPO - Service Line Specialist for Retail

IOA / Intuitive Operations Automation (BPO) - Service Line Sales Specialist for Retail

As a Service Line Specialist with extensive experience, you will leverage your domain expertise in sales service and marketing to drive commercial project management initiatives. You will work in a hybrid model ensuring seamless integration of strategies and operations to enhance business outcomes. Your role will significantly contribute to the company's growth and societal impact by optimizing service delivery and customer satisfaction.

Responsibilities

• Lead the development and execution of sales strategies to achieve business objectives and enhance market presence.
• Oversee the integration of marketing initiatives with service delivery to ensure cohesive customer experiences.
• Provide expert guidance in commercial project management to streamline processes and improve efficiency.
• Collaborate with cross-functional teams to align sales service and marketing efforts with organizational goals.
• Analyze market trends and customer needs to inform strategic planning and decision-making.
• Develop and implement innovative solutions to enhance service delivery and customer engagement.
• Monitor project progress and performance ensuring timely delivery and quality outcomes.
• Facilitate communication and collaboration among stakeholders to drive project success.
• Evaluate and optimize existing processes to improve operational efficiency and effectiveness.
• Ensure compliance with industry standards and regulations in all project activities.
• Support the development of team members through mentorship and knowledge sharing.
• Utilize data-driven insights to inform strategic initiatives and improve business outcomes.
• Foster a culture of continuous improvement and innovation within the team.

Qualifications

Certifications Required

Certified Sales Professional (CSP) Project Management Professional (PMP)

What We Offer

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.