Patient Care Liaison for Sleep Medicine, Referrals & FMH

Job Description

Job Description

Are you looking to start or advance your career in healthcare? Are you a compassionate, motivated person who loves to help people? Join us at DMC Primary Care as a Patient Care Liaison !

As a Patient Care Liaison (PCL), you will be an important member of the health care delivery team, focusing on performing high-quality administrative tasks in close collaboration DMC's administrative and clinical care teams. Experience in a medical office is preferred, but a positive, can-do attitude, a willingness to learn, and a genuine desire to help patients is even more important to us. The successful candidate must be able to multi-task under pressure and always deliver patient service with the highest level of professionalism.

The PCL for Sleep Medicine, Referrals & FMH will have three main administrative areas of responsibility :

(1) Sleep Medicine : The PCL  will work closely with our sleep team to ensure all sleep studies have been scheduled, ordered, and processed in a timely manner.

(2) Referrals :   The PCL  will follow up on specialty referrals internally, with patients, and with external specialty providers on all outstanding specialty referrals.

(3) FollowMyHealth (FMH) Patient Portal : The PCL  will work closely with patients to help enroll them in the FMH patient portal; assist with patient questions and resolve patient issues with FMH; and update patient demographics when necessary.

The successful candidate for this full-time position will be based on Derry, NH and will :

• Communicate with patients via all patient communication platforms, according to patient preference.
• Document all patient communication appropriately using professional etiquette and technique.
• Take an active role in gaining and maintaining proficiency in Veradigm / Allscripts EMR system, clinic flow, and documentation standards.
• Possess high-level organizational skills and ability to multi-task and work under pressure, while presenting a calm, professional manner and positive attitude.
• Model DMC Core Values, Mission, and Vision.

Experience and Qualifications :

Full time positions at DMC offer :

DMC Primary Care , a physician-owned, independent practice, with offices in Bedford, Concord, Derry, Dover, Goffstown, Londonderry, Raymond, and Windham, New Hampshire, has been providing comprehensive care for entire families since 1964. We help each patient achieve the best possible health through every stage of life.  We do this by providing an accessible, innovative healthcare experience that is built around our patient’s needs.

We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.

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