Customer Reliability EngineerVirtualVocations • Springfield, Massachusetts, United States
Customer Reliability Engineer
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for a Customer Reliability Engineer to ensure the stability and performance of solutions while providing technical escalation support for customers.
Key Responsibilities
Serve as the engineering escalation point for complex customer issues
Troubleshoot and resolve advanced technical problems across various platforms and systems
Collaborate with engineering and product teams to identify root causes and implement permanent fixes
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience
5+ years of experience in technical support or engineering roles, including 2 years in customer reliability or Tier III escalations
Strong troubleshooting skills across operating systems, networks, APIs, databases, and cloud platforms
Experience with logging, monitoring, and diagnostic tools
Familiarity with scripting or automation languages such as Python, Bash, or PowerShell
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