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Trainer-Medical Assistant

Trainer-Medical Assistant

Suncoast Community Health Centers Inc.Brandon, FL, USA
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POSITION TITLE : TRAINER- MEDICAL ASSISTANT

FLSA : NON - EXEMPT

Job Summary :

The Medical Assistant Trainer is responsible for developing and implementing training programs for new and existing clinical staff, focusing on Medical Assistant duties and workflows. This role provides both classroom and on-site instruction, ensures compliance with organizational and regulatory guidelines, and supports professional development. Additionally, the trainer collaborates with leadership to evaluate training effectiveness, update training materials, and provide Medical Assistant coverage when necessary. Supervisory Responsibilities :

  • None

Duties / Responsibilities :

  • Assess training needs for new and existing Medical Assistants and develop tailored training programs.
  • Conduct training sessions on the practice management system (eCW) for clinical workflows, patient flow, and Medical Assistant responsibilities.
  • Provide on-site instruction and support for Medical Assistants in all aspects of their duties, ensuring seamless integration into clinical operations.
  • Develop and update training manuals and materials relevant to Medical Assistant functions, including immunizations and infection control practices.
  • Administer and document competency assessments to evaluate training effectiveness and staff proficiency.
  • Offer ongoing guidance, troubleshooting, and updates for Medical Assistants at all levels.
  • Assist the Nursing Supervisor in conducting competency evaluations and training sessions.
  • Provide temporary coverage as a Medical Assistant when directed by the Training and Development Supervisor in coordination with the Director of Nursing.
  • Support the Director of Nursing in maintaining the Hazard Communication Program and monitoring adherence to OSHA guidelines.
  • Assist in training staff on infection control protocols and ensure compliance with regulatory standards.
  • Aid the Director of Nursing in monitoring the employee health program, including administering PPD tests to new hires as needed.
  • Stay informed about advancements in the field by participating in seminars, committees, and training sessions.
  • Integrate new developments into training programs to ensure staff are equipped with the latest knowledge and skills.
  • Collaborate with leadership to enhance training programs and ensure alignment with organizational goals.
  • Monitor and document training activities and progress within the Relias Learning Management System.
  • Provide regular updates on training outcomes and areas for improvement to the Director of Nursing and Training and Development Supervisor.
  • Travel locally as needed to deliver on-site training and support across multiple locations.
  • Perform additional tasks as needed to support the centers.

    • Required Skills / Abilities :

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Proficiency in practice management systems (e.g., eCW, EPIC, etc.) and electronic medical records (EMR).
  • Strong instructional, communication, and organizational skills.
  • Knowledge of OSHA guidelines, infection control practices, and clinical workflows.
  • Ability to evaluate training effectiveness and implement improvements.
  • Competency in using learning management systems (e.g., Relias).
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
  • Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
  • Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.

    • Education and Experience :

  • High School diploma or equivalent is required.
  • Medical Assistant diploma is required.
  • BLS is required within 3 months of hire.
  • At least two years of related experience is required.

    • Physical Requirements :

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to travel to various center locations as required.
  • Potential onsite and remote hybrid work schedule after introductory period.

    • Job Posted by ApplicantPro

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    Assistant • Brandon, FL, USA

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