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Overnight Parking Ambassador / Clerk Brickell City Centre

Overnight Parking Ambassador / Clerk Brickell City Centre

Reimagined ParkingMiami, FL, US
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Overnight Parking Ambassador / Clerk Brickell City Centre

Location : Brickell City Centre Position : Ambassador / Office Clerk Address : 98 SE 7th Street, Suite #403, Miami, FL 33130 Schedule : Tuesday Saturday | 3 : 30 PM 11 : 30 PM (Schedule may vary based on operational demands) Pay Rate : $16.00 $18.00 per hour

The Overnight Parking Ambassador / Clerk plays a key role in ensuring a seamless and professional parking experience for all customers, residents, and tenants at Brickell City Centre. This hybrid position combines on-site guest assistance with administrative and operational support in the Parking Office. The ideal candidate will be customer-focused, detail-oriented, and capable of supporting both front-line and back-office functions while working closely with the Parking Manager, Operations team, and Security staff.

Duties as Garage Ambassador

  • Greet and assist customers, residents, and visitors in a friendly and professional manner.
  • Create a welcoming atmosphere while providing accurate information on parking procedures and directions.
  • Assist customers with entry and exit transactions, validations, and payment issues.
  • Monitor and maintain parking equipment, ensuring receipt paper is stocked and machines are free of jams or malfunctions.
  • Troubleshoot parking equipment issues and promptly report any technical or operational concerns.
  • Support the Operations Manager and Shift Supervisor to maintain safety and cleanliness standards within the facility.
  • Conduct routine inspections of the garage and report maintenance or safety hazards immediately.
  • Assist with enforcement activities and ensure compliance with parking policies.

Duties as Office Clerk

  • Provide administrative and operational support for daily parking office functions.
  • Answer phone calls and emails regarding parking rates, validations, hours of operation, and access inquiries.
  • Deliver courteous and efficient assistance to customers, residents, and retail tenants.
  • Maintain accurate records for validations, transponders, and related documentation.
  • Support enforcement tracking, equipment troubleshooting, and incident reporting as directed by the Parking Manager.
  • Prepare and organize daily reports, schedules, and internal communications.
  • Collaborate closely with Security and Property Management to resolve access or safety concerns.
  • Ensure the Parking Office remains organized, professional, and responsive to all operational needs.

    • General Expectations

  • Demonstrate excellent customer service and communication skills.
  • Maintain a professional appearance and demeanor at all times.
  • Work efficiently under minimal supervision during overnight hours.
  • Remain flexible to adjust to schedule changes, special events, and operational demands.

    • Key Responsibilities

  • Provide excellent customer service to parkers, residents, and tenants by phone, email, or in person.
  • Support garage operations by assisting staff, covering shifts, and coordinating with management.
  • Handle validations, transponder requests, and maintain accurate office records.
  • Assist with enforcement, traffic direction, and guest inquiries at entrances and exits.
  • Conduct vehicle counts, patrols, and report policy violations or safety issues.
  • Support the Parking Manager with reports, schedules, and daily communication.
  • Collaborate with Security and Property Management to resolve access or safety concerns.
  • Monitor the garage for maintenance needs (lights, debris, hazards) and report promptly.
  • Troubleshoot parking equipment and provide general operational support as directed.
  • Maintain an organized and professional office environment.
  • Flexible to work nights, weekends, holidays, and special events.

    • Skills, Knowledge and Expertise

  • At least 18 years of age.
  • Excellent customer service and communication skills.
  • Ability to verbally communicate clearly with guests.
  • Previous customer service experience preferred.
  • English / Spanish bilingual speaker preferred.
  • Basic computer and parking system knowledge (TIBA, Flash, etc.).
  • Ability to troubleshoot equipment and resolve customer issues.
  • Detail-oriented with strong organizational and time management skills.
  • Team player with a professional and reliable attitude.
  • Flexible to work nights, weekends, holidays, and special events.
  • Safety-conscious and able to handle situations calmly and responsibly.

    • Benefits

    (Full-Time Employee Only)

  • Medical
  • Dental
  • Vision
  • Life and Disability
  • 401K Plan with Generous Employer Match and Immediate Vesting
  • Generous Paid Time Off (PTO)

    • About Reimagined Parking

    The Reimagined Parking family of nationally recognized brandsImpark, Lanier, Republic Parking, AmeriPark, and ParkOneis the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

    United States - California Applicants Only :

    The company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the company is concerned about a conviction or convictions that is / are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

    Find out more about the Los Angeles County Fair Chance Ordinance at https : / / opportunity.lacounty.gov / wp-content / uploads / 2024 / 03 / FCO-FAQ-Final-Updated-with-Recommendations.pdf . Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage : https : / / calcivilrights.ca.gov / fair-chance-act / .

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