Application Support Engineer

A company is looking for an Application Support Engineer.

Key Responsibilities

Own resolution of high-severity incidents and lead root cause analysis

Collaborate with Product Owners to manage bugs and user stories in Azure DevOps

Identify automation opportunities and contribute to continuous improvement initiatives

Required Qualifications

5+ years of experience in application or production support

Strong experience with ticketing systems and backlog management tools

Expertise in monitoring platforms for incident management

Experience leading root cause analysis for complex incidents

Bachelor's degree in a related field or equivalent experience preferred