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Operations Manager
Operations ManagerCompass Group • Jamaica, NY, US
Operations Manager

Operations Manager

Compass Group • Jamaica, NY, US
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Operations Manager

The Operations Manager for the Delta One Lounge at JFK will oversee the seamless execution of service across all front-of-house areas, ensuring an exceptional guest experience that reflects both Delta's and Restaurant Associates' standards of luxury hospitality. This role requires a hands-on leader with refined service expertise, operational acumen, and the ability to manage and inspire a high-performing team in a fast-paced, premium lounge environment.

Key Responsibilities

  • Lead, train, and develop all front-of-house associates, ensuring flawless fine dining service and hospitality standards.
  • Oversee daily operations across restaurant, bar, and market-style outlets, ensuring all guest touchpoints reflect the Delta One brand experience.
  • Manage scheduling, payroll, and administrative functions to ensure efficient labor and cost controls.
  • Conduct daily pre-shift meetings and service briefings to align staff on VIPs, flight schedules, and special events.
  • Coordinate with culinary, beverage, and housekeeping teams to ensure consistent quality and service flow.
  • Manage all reservation and seating systems to maximize capacity and guest satisfaction.
  • Maintain a visible presence on the floor, engaging with guests and resolving any issues promptly and professionally.
  • Ensure all FOH areas maintain the highest levels of cleanliness, safety, and presentation.
  • Uphold and reinforce all health, safety, and security standards within an airport environment.

Preferred Qualifications

  • Bachelor's degree in Hospitality Management or equivalent experience in fine dining or luxury hospitality.
  • 58 years of upscale dining or hotel management experience, with at least 3 years in a leadership capacity.
  • Proven ability to recruit, train, and develop service-focused teams.
  • Strong operational and financial skills, including labor management and inventory control.
  • Proficiency with POS, payroll, and reservation systems; Microsoft Office suite required.
  • Exceptional communication, organization, and guest engagement skills.
  • Professional demeanor, polished appearance, and ability to thrive under pressure.
  • Experience working within airport or travel lounge environments preferred.

    • Associates at Restaurant Associates are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance / AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site / state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

    • Applications are accepted on an ongoing basis.

    Restaurant Associates maintains a drug-free workplace.

    Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.

    Req ID : 1475648

    Restaurant Associates

    Michael Abbey

    1475648

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    Operation Manager • Jamaica, NY, US