Customer Service Representative- 16 Hour Weekend Only

Join The BILH Team

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Summary

Assures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of menu, timeliness of tray delivery and pick up, among other services by the department. Performs clerical and computer duties in order to provide high-quality meal service to assigned patients.

Essential Responsibilities

• Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center. Explains diet and assists patient with appropriate selections. When needed, assists patients in their rooms with completion of their menus. Encouraging selections from the menu to ensure nutritionally balanced meals.
• Corrects patients' menus as needed to reflect changes in diet status. In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e. new admissions, discharges, transfers, etc). Communicates any special needs of patients or nursing to Food Service Manager, Dietitian or clinical nutrition department.
• Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units. Prepares the patients bedside table for meal delivery Responds to questions from patients and / or family members regarding meals and / or menu selection process.
• Prepares floor stock sheets according to established par levels. Gathers, delivers and puts away floor supplies in the nursing units kitchen. Being sure to rotate stock and discard outdated perishables. Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets.
• Mixes tube / special feedings according to item specific directions. Portions and labels tube / special feedings / supplements accurately. Maintains the clean and sanitary condition of the formulary room and equipment. Inventories supplements and formulary supplies in the store room prepares order list as necessary.

Required Qualifications

Preferred Qualifications

Competencies

Physical Nature of the Job

Light work : Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus.

Beth Israel Lahey Health Vaccination Requirement

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Learn more about this requirement.

Equal Opportunity Employer

Veterans / Disabled