Site Supervisor

75 E Third St, Dunkirk, NY 14048

The Chautauqua Center is looking for a motivated medical office site supervisor to oversee all daily operations, collaborate with our healthcare service delivery teams to ensure seamless processes and patient experiences, and supervise office staff in the medical facility. Our mission is to deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinical and administrative teams.

Supervisory :

• Create an environment that motivate managers and staff to strive for excellence
• Create a culturally diverse environment that speaks to the Inclusion of all staff
• Develop and implement office policies and procedures according to TCC standards.
• Ensure there are an adequate number of staff to fulfill assigned responsibilities daily, providing direct support coverage as needed. Sets the staffing schedule and approves paid time off in a timely manner.
• Ensure the competency and professionalism of assigned staff, taking steps as necessary to improve competency level.
• Collaborate with all department leads and managers to ensure an outstanding patient experience.
• Serve as the main point of contact for patient complaints, incident reports and problem resolution and engage with other appropriate team members as necessary.
• Work to set goals, objectives, and budgets.
• Manage the hiring, firing, discipline, performance evaluation and support of assigned staff.
• Make sure regulations, guidelines, and customer service standards are met and followed.
• Coordinate with IT on all office equipment.
• Conduct staff meetings as needed or assigned.

Administrative :

75 E Third St, Dunkirk, NY 14048

QUALIFICATIONS AND SKILLS

EDUCATION

PHYSICAL / MENTAL DEMANDS