Call Center Customer Service Agent

Pocket LedgeChicago, IL, US

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

Description

Position : Call Center Customer Service Agent

Company : Pocket Ledge

Location : Chicago ,IL

Salary Range : $18.50 - $28.00 per hour (depending on experience)

About Pocket Ledge :

At Pocket Ledge, we’re more than just a marketing company – we’re your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we’ve been helping businesses like yours thrive in the dynamic world of marketing.

Job Description :

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will serve as the first point of contact for our customers, providing exceptional service while addressing their inquiries and concerns. You will be responsible for handling a large volume of calls in a fast-paced environment, ensuring that each customer feels valued and heard. Your primary goal will be to resolve customer issues promptly and efficiently, enhancing their overall experience with our company.

Key Responsibilities

Respond to customer inquiries in a timely and professional manner
Resolve customer issues by identifying the problem and providing appropriate solutions
Maintain a high level of customer satisfaction through excellent service
Document and track customer interactions in our CRM system
Work collaboratively with team members to improve processes and customer experiences
Assist with product and service inquiries to provide informative responses to customers
Adhere to company policies and procedures while managing customer interactions

Skills, Knowledge and Expertise

High school diploma or equivalent; additional education preferred

Proven experience in customer service or a call center environment

Strong verbal and written communication skills

Ability to handle high volume calls while maintaining quality service

Proficient in using computer systems and CRM software

Excellent problem-solving skills and attention to detail

Ability to work flexible hours, including evenings and weekends

Benefits

Competitive salary and benefits package.

Opportunities for professional development and career advancement.

A supportive and collaborative work environment.

Health insurance, retirement plans, and paid time off.

Employee discounts on company products / services.

serp_jobs.job_alerts.create_a_job

Call Center Customer Service • Chicago, IL, US