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IT Support Specialist
IT Support SpecialistConsigli Construction • Milford, CT, US
IT Support Specialist

IT Support Specialist

Consigli Construction • Milford, CT, US
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Job Title : IT Support Specialist

Employment Type : Full-Time

FSLA

Salary / Exempt

Division : Information Technology

Department : Service & Support

Reports to : Senior Service and Support Manager

Supervisory Duties : No

The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT systems and providing top-tier support to end-users across the organization. This is a hybrid position based in Milford, MA, with rotating shift schedules to ensure consistent IT support coverage. The rotating shifts include 5 : 30 AM–2 : 30 PM, 7 : 00 AM–4 : 00 PM, 8 : 00 AM–5 : 00 PM, and 8 : 30 AM–5 : 30 PM. The role involves troubleshooting technical issues, supporting hardware and software needs, performing basic IT orientations for new hires, and ensuring timely resolution of IT-related incidents. The ideal candidate will have strong technical knowledge and excellent customer service skills, allowing them to assist users effectively and maintain a high standard of IT operations. This position requires approximately 20% travel to remote offices and job site locations.

Responsibilities / Essential Functions

  • Provide first-line support to end-users via phone, email, and in-person, resolving technical issues related to hardware, software, and network access.
  • Perform basic IT orientations for new hires, including introductions to company systems, hardware setup, and account access.
  • Basic maintenance of Active Directory.
  • Assist in deploying, configuring, and troubleshooting hardware, software, and mobile devices.
  • Maintain and monitor IT systems, including printers and other peripherals, to ensure optimal performance and availability.
  • Document and track all incidents, requests, and changes in the ITSM ticketing system (e.g., ServiceNow), ensuring timely and accurate updates.
  • Conduct onboarding / offboarding processes, including setting up hardware and access configurations.
  • Collaborate with other IT team members to resolve complex technical issues and escalate incidents as needed.
  • Maintain and update technical documentation, ensuring all support resources are current and accessible.
  • Participate in IT projects, contributing to system upgrades, migrations, and other initiatives.

Key Skills

  • Excellent customer service, problem-solving abilities, strong interpersonal communication skills, and a proactive approach to support.
  • Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related technology field.
  • Experience with Active Directory for user account management and permissions.
  • Knowledge of the Microsoft 365 suite, including Exchange, Teams, and SharePoint.
  • Familiarity with ITSM ticketing systems (such as ServiceNow) for incident and request management.
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MS-900, MD-100) are preferred.
  • Knowledge of network fundamentals, basic scripting, or automation skills is advantageous.
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    It Support Specialist • Milford, CT, US

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