Technical Product Support Specialist

Overview

Join a team that supports over $1 billion in refrigeration equipment in the field. As a Technical Support Specialist , you will be the front line of product knowledge and technical expertise, providing outstanding phone support to independent service agents. This role is key to ensuring excellent customer service and maintaining the high performance of Traulsen's refrigeration equipment.

Responsibilities

• Deliver expert technical troubleshooting and repair assistance via phone to independent service agents
• Manage and resolve equipment performance and service-related complaints from customers
• Collaborate with Engineering and Quality teams to investigate and develop solutions for product issues
• Support and lead in-house technical training sessions
• Evaluate and process warranty claims within designated approval limits
• Assist in implementing upgrade and retrofit programs as required
• Contribute to the creation and updating of Owner's Manuals, parts lists, and other technical documentation
• Utilize Microsoft Office Suite and other company software to document incidents, track support interactions, and maintain service records

Qualifications

Education and Certification

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours of Work

Equal Employment Opportunity

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

J-18808-Ljbffr