Patient Registration Specialist

Patient Registration Specialist

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start caring. connecting. growing together.

As Patient Registration Specialists, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.

This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work on any of our 8-hour shift schedules during our normal business hours of 7 : 00am - 5 : 00pm. No weekends or major holidays are required. It may be necessary, given the business need, to work occasional overtime, however, and voluntary OT is available after 90 days. We are located at the Cancer Institute at St. Josephs Hospital and Medical Center in the heart of Downtown Phoenix at 625 N 6th St, Phoenix, AZ 85004. We have onsite caf and provide 2 weeks of paid training. Performance-based bonuses are also available.

Primary Responsibilities :

• Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
• Obtain benefits and insurance verification
• Point of service cash collection, co-pays, deductibles and coinsurance
• Accurate computer data entry
• Scan documents
• Organize and schedule patient services and appointments for referrals
• Register and pre-register patients for emergency, elective and scheduled cases
• Work with various systems including patient registration and electronic medical record
• Generate, review and analyze patient data reports and follow up on issues and inconsistencies as necessary

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.