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Community Engagement Manager
Community Engagement ManagerKyo • Miami, FL, US
Community Engagement Manager

Community Engagement Manager

Kyo • Miami, FL, US
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Job Description

Job Description

Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism. We serve thousands of families across nine states and are growing rapidly to meet the need for services. Each day, our team seeks to make every moment count for our clients and for each other.

Kyo's innovative and effective Administrative team works together to ensure the best possible experience for Kyo's current and future clients and teammates.

As the Community Engagement Manager , you will develop community and provider relationships that drive client growth in your territory. Overseeing partnership development in your territory, you will ensure a steady stream of new referrals.

This role requires a strategic, proactive approach to community engagement and client growth. Ideal candidates will be results-driven professionals with a passion for community engagement, a proven business development track record, and the ability to grow referral pipelines while positioning Kyo as a trusted provider in competitive markets.

Salary Range : $70,000 - $85,000 DOE and Location

Bonus Eligibility

While this is a partially remote role, you must reside in one of the following metro areas : Salt Lake City, Miami, Houston

WHY KYO?

  • Fun-Loving & Tenacious Team : Work with a supportive and spirited team that values collaboration and knows how to enjoy the journey.
  • Comprehensive Benefits : Enjoy medical, vision, dental, and life insurance.
  • Financial Wellness : Plan for the future with our 401(k) program and cell phone stipend.
  • Work-Life Balance : Take time for yourself with vacation (19 days of PTO per year) and holiday pay (10 days per year), ensuring you stay refreshed and energized.
  • Employee Assistance Program : Access resources to support your personal and professional well-being.

RESPONSIBILITIES (include, but are not limited to) :

  • Develop and execute a strategic outreach plan to increase client referrals across assigned territory.
  • Build and maintain strong, long-term relationships with referral sources, including diagnosticians, pediatricians, and other community partners.
  • Own referral and client growth targets and track key performance indicators in the CRM and other Kyo systems, including customer contacts, referrals received, and provider engagement.
  • Act as a Kyo brand ambassador, effectively communicating our differentiated approach to ABA Therapy.
  • Lead in-person meetings, presentations, and networking opportunities to expand Kyo's visibility and credibility.
  • Identify and attend local events, such as walks, resource fairs, and other community gatherings, to increase Kyo's brand recognition and foster new partnerships.
  • Collaborate on territory management with internal customers, including Regional Directors or other administrative partners within Kyo.
  • Regularly report progress to the Director of Community Partnerships and contribute insights for continuous improvement.

    • QUALIFICATIONS AND SKILLS :

  • Bachelor's degree required , preferably in healthcare, marketing, or communications
  • Experience : 2+ years in sales, business development, or customer outreach (preferably in behavioral health or ABA therapy).
  • Skills : Strong relationship-building, communication, and strategic planning abilities.
  • Autonomy : Proven ability to work independently and manage a territory effectively.
  • Travel : Willingness to travel up to 20%.
  • Technology : Proficiency in CRM applications, Microsoft Office / Google Suite, and data tracking for performance measurement.

    • BASIC AND PHYSICAL REQUIREMENTS :

  • Sit or stand for extended periods of time, remaining in a stationary position for up to 100% of an 8-hour workday.
  • Reach with hands and arms; use hands to type with a keyboard and handle objects (e.g. computer mouse); speak and hear.
  • Must have visual acuity to read and comprehend written communication through computer, electronic devices, and paper means.
  • Must be able to read and interpret documents in the English language, such as employee handbooks, training materials and procedure manuals.
  • Must be able to receive and act on detailed information through oral communication, in the English language.
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