Client Concierge - Boulder

Symmetry360Boulder, CO, US

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Massage Therapist Position

We are a local, women and massage therapist owned massage studio with five locations in the Denver-metro area looking for a customer service, sales, and administrative expert to join our growing company!

This dynamic, high-impact role offers growth opportunity, great benefits, and a positive atmosphere that promotes healthy living and encourages self-care! Our ideal candidate is a client-centered, sales-focused professional who is an administrative rock star that will be managing the flow of clients, conducting sales, and creating an exceptional client experience.

This position is full-time and requires weekend and evening availability.

Compensation and Benefits :

$41,600 + Annual Base Pay (paid hourly) plus location sales bonuses and commissions
$2,706.16 Medical / Vision / Dental / AFLAC insurance
$865-$3460 Paid Time Off (1st year 7th year)
$1,500 1 Free massage service every month. Additional discounted services available
$2,340-$7,020 Free Infrared Sauna services (1x / week - 3x / week)
$$$ Sales commission- Retail, packages, memberships
$$$ Leadership development and ongoing training
$49,011-$56,286 + = Total compensation PLUS sales bonus and commissions

Qualifications :

Exceptional customer service skills

Impeccable attention to detail

Professional demeanor and appearance

Sales expert with a passion for helping people feel their best

Multi-tasker with ability to prioritize and problem solve - must be calm under fire

Ability to anticipate client needs and create "WOW factor" customer service moments

Reliable, friendly, punctual, flexible, and adaptable

Self-driven with a take-charge attitude

Excellent computer and phone skills required- Microsoft Office, Google Suite products included

Must be a team player and enjoy working with others

Must work hard and be coach-able

Possess a healthy mindset with desire to grow and learn

Ability to work flexible days / nights including a minimum of one weekend per month

Job duties include but are not limited to :

Create exceptional client experiences through impeccable service

Execute internal sales and marketing initiatives

Work with Location Director & Assistant Location Director to meet location sales, staff and client related goals

Master of the client schedule- demonstrating initiative in maximizing daily utilization

Ensure all cash management is accurate, and sensitive information is handled properly

Responsible for opening and / or closing the studio

Exceptional multi-tasking and the ability to remain calm in a variety of situations

Manage & maintain an immaculate overall spa appearance and ambiance- this includes interior and exterior spaces and an eye for aesthetics

Train new team members for the Client Concierge role

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Client Concierge • Boulder, CO, US