Student Services Rep 4

Position Title :

Student Services Rep 4

Location : Grand Rapids

Department : 61100 - Admissions

Advertised Salary :

$20.45 Hourly rate pursuant to the FSU and CTA / MEA-NEA Agreement

Benefits :

Please see the following link for a list of benefits offered with this position.

Clerical Tech Association (CTA)

FLSA : Non-Exempt

Temporary / Continuing :

Continuing

Part-Time / Full-Time :

Full-Time

Union Group :

Clerical-Technical Association (MEA-NEA)

Term of Position : 12 Month

At Will / Just Cause :

Just Cause

Summary of Position :

Under the direction of supervisors, independently perform / coordinate responsible support functions which may focus on a specialized area(s) of student services, such as Admissions, Financial Aid, Registration, etc. Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs. Provide responsible, independent complex, record keeping, and / or accounting support. Provide administrative support for Ferris State University's Admissions Department. This position reports to the Associate Director of Admissions Recruitment and will be located at the KCAD / Ferris GR location. This position will require the ability to work occasional evenings and weekends as events are scheduled.

Position Type : Staff

Required Education :

Bachelor's Degree from an accredited college or university.

Required Work Experience :

At least two years of work experience performing similar administrative support and demonstrate organizational skills.

Required Licenses and Certifications :

Physical Demands :

• Office Environment
• Bending
• Carrying
• Moving
• Reaching
• Sitting
• Pulling / Pushing
• Repetitive movement
• Standing

Additional Education / Experiences to be Considered :

Knowledge and experience in Banner and CRM platform.

Work experience in higher education, preference for specific experience in Admissions, Student Services, or similar department.

Essential Duties / Responsibilities :

Support the Associate Director of Admissions Recruitment with daily operations of the Admissions Office at the Grand Rapids campus, including inventory management, promotional materials, marketing collateral, and office organization.

Coordinate and facilitate on-campus admissions visits and recruitment events at the Grand Rapids campus, such as Daily Visits, KCAD Open House, National Portfolio Day, and Orientation. Provide assistance as needed at main campus events including Dawg Days, Orientation, and Admitted Student Open House.

Manage logistics for campus events and visits, including catering orders, room reservations, and internal / external communications to ensure smooth execution.

Assist with coordination of college fair and other off-campus recruitment event coverage with the admissions recruitment team to ensure that Ferris is adequately represented when necessary.

Provide general office support, including managing the admissions email inbox, answering phone inquiries, and assisting walk-in guests.

Maintain confidentiality and ensure compliance with FERPA and all relevant laws, policies, and procedures, performing duties with a high degree of accuracy and discretion.

Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.

Support, promote, and develop university student enrollment and retention initiatives.

Any other duties assigned within the position classification area.

Marginal Duties / Responsibilities :

Manage student application materials and related admissions requirements, including the review of transcripts, test scores, and other documentation. This also includes overseeing and maintaining the Slideroom application platform.

Assist in scheduling appointments and meetings for Admissions staff as needed.

Perform accurate and timely data entry into the university's Banner system.

Skills and Abilities :

Strong organizational and time-management skills with the ability to prioritize tasks effectively.

Excellent written and verbal communication skills, with the ability to interact professionally and empathetically with prospective and current students, faculty, staff, and external stakeholders.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).

Willingness and ability to learn new data systems, platforms, and software tools.

Ability to work independently, take initiative, and manage responsibilities with minimal supervision.

Demonstrated flexibility and interest in performing a wide variety of tasks in a dynamic environment.

Ability to manage multiple tasks under pressure and meet established deadlines.

Strong interpersonal skills, with demonstrated successful experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Solid typing, proofreading, and grammar skills, with attention to detail.

Experience working directly with people from diverse, racial, ethnic, and socioeconomic backgrounds.

Required Documents :

Optional Documents :

Special Instructions to Applicants :

Unofficial Transcript 1 (REQUIRED) : Applicants must attach a copy of an unofficial transcript of a Bachelor's Degree from an accredited college or university. Transcript must include Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.

Initial Application Review Date :

July 28, 2025

Open Until Position is Filled? :

Yes

Posting Close Date : EEO Statement :

Ferris State University, an Affirmative Action / Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit : Ferris Non-Discrimination Statement .

Click here to learn more about working at FSU and KCAD.