Deposit Services Specialist

Deposit Services Specialist

Fort Wayne, IN, USA

Full Time

Note : Wabash, Auburn and Salem, IN are the preferred work locations for this position. However, we may consider other Beacon locations with available office space. Periodic travel will be necessary in this role for training and team building.

Role

To perform inclearing and return processing functions related to credit union checking account products. To oversee the production and delivery of notices / letters associated with checking account products and related services. To oversee the bad address cycle and fee processing. To assist with all duties related to the credit union's debit / ATM card program and ATM machines. To perform account research for members and other departments of Beacon Credit Union.

Major Duties and Responsibilities

• Processes inclearing file load errors, NSF non-critical reviews, and followup on return processing. Assists members and co-workers with questions concerning ACH, share drafts, payroll, stop payments, NSF / OD processing, and charge offs. Processes Courtesy Pay and non-Courtesy Pay Queue in collections system, including sending letters, making calls, and processing charge off of checking accounts.
• Processes returned checks on a daily basis, including large dollar items, and forwards large dollar uncollectable counterfeits to Fraud. Tracks returned items payable to members. Contacts member or business for repayment or reprocessing, and follows process through payment and / or collection of items through the small claims or legal processes. Contacts members and adjusts accounts when necessary, documenting all situations in collections system.
• Updates and maintains files concerning Beacon Courtesy Pay and all non-Courtesy Pay account charge offs. Completes documentation and reports closed accounts to ChexSystems / E-funds. Processes charge-offs for negative share / savings accounts. Documents all interactions and correspondence with members in collections system. Provides charge off reports to senior management.
• Processes subpoenas, levy and garnishment and research requests along with foreign check collections. Reviews issuance reports and provides support for the Debit on Demand program. Serves as ATM support, coordinating with vendors and member centers on ATM machine related issues and updates. Processes and posts daily card recon posting files received from accounting. Processes orders for ATMs and special order debit cards.
• Reviews and posts foreign items (checks & drafts) sent to the Federal Reserve for manual clearing. Reviews return mail spreadsheet for bad address to core system, and sets appropriate bad address fee or removal of the fees. Manages emails on address updates to verify fees, flags and codes are released and statement cycles are back on.
• Performs other duties as assigned.

Position Qualifications

One to three years of new accounts, teller or financial services experience

High School Diploma or HSE

Ability to communicate (both oral and written) with a variety of individuals on a multitude of levels

Sound judgment skills and ability to make decisions based on knowledge of fraud and wire transfer regulations, as well as internal policies and procedures

A significant level of trust and diplomacy is required, in addition to courtesy and tact

Ability to multitask and work independently with little supervision

Working knowledge of Word, Excel, Outlook and Internet

Knowledge for Core system, Akkelerant, Informant and FIS / Chexsystems is helpful

Standard position hours are Monday through Friday 8 : 15-5 and Saturday 8 : 15-12 (usually 1 Saturday per month). When scheduled to work Saturday morning, the employee will have a 1 / 2 day off during the same calendar week.

Available Benefits Include :