Manager of Quality Improvement Implementation - Asheville

Quality Improvement Implementation Manager

Manages and leads organizational initiatives of the Quality and Process Improvement program to achieve strategic operational goals and objectives.

Specific Responsibilities :

• Responsible for the leadership and ongoing development of MAHEC's embedded Quality Improvement (QI) Coordinators
• Plans, coordinates and oversees the cross-disciplinary development, implementation, and measurement of workflows designed to improve quality and financial outcomes
• Facilitates project teams at the system / strategic level and applies expert knowledge on the use of Lean Six Sigma methods and tools such as DMAIC, project management principles, charters, flowcharts and Value Stream Maps, fishbone diagrams, root cause analysis, FMEA, Kaizen, brainstorming, mistake proofing, and control plans
• Partners with IT department and data systems team in optimizing EMR integration and utilization, workflows, and ensuring actionable reporting across clinical departments and fiscal services
• Uses advanced graphical and statistical analysis; and supports the development of predictive and prescriptive analytic models to identify areas with the need for greatest improvement
• Leads in the development, maintenance and dissemination of MAHEC's QI tools and programs
• Participates on committees and work groups involved in quality performance optimization, clinical efficiency, and revenue cycle optimization as appropriate within the clinical departments
• Participates in organizational strategy development to optimize MAHEC performance in payor Quality and Shared Savings programs
• Participates in meetings and conversations with insurance carriers and ACOs regarding Quality performance
• Provides individual and "just-in-time" QI coaching as needed.
• Promotes and participates in continuing education programs of the department, to include didactics in areas of interest in MAHEC clinical departments

Key Competencies :

Communication Skills

Decision Making

HealthCare Knowledge

Interpersonal Skills

Organizational Values

Problem Solving

Specified Skills :

Computer

Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.

SQL experience preferred

Foreign Language

Spanish speaking skills preferred.

Physical Demands :

Not Applicable.

Supervisory Responsibilities :

QI Coordinators

Education and Experience :

Minimum Qualifications :

Bachelor's degree is required

Master's degree in Health Administration, Nursing, or a related field, or an equivalent combination of years of education and experience

4+ years of healthcare experience including demonstrated knowledge of multi-specialty ambulatory operational and clinical systems

2+ years leadership / managerial experience

Six Sigma Black Belt or

4 years of QI-focused work with demonstrated knowledge and application of QI principles may be substituted for a Six Sigma Black Belt

Six Sigma Green Belt plus 2 years of QI-focused work with demonstrated knowledge and application of QI principles may be substituted for a Six Sigma Black Belt

Preferred Qualifications :

Experience working with insurance carriers and Accountable Care Organizations

Schedule :

Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday, 8 : 00 am to 5 : 00 pm (or flexed to best meet the needs of the clients and / or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.