Technical Product Support Specialist

Job Description

Job Description

General Characteristics

Responsible for providing post-sales technical product support. This includes, but is not limited to coordinating the resolution of customer problems, maintaining and installing applications / solutions, performing bug verification, release testing and beta support for one or more products. May work at the customer site to design and install applications. Must have knowledge of one or more of the enterprise’s products and familiarity of multiple applications.

Education : Associate’s or Bachelor’s Degree or technical institute degree / certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience : 0 to 1 year of related high-tech industry and / or IT work experience.

Complexity : Learner / entry level role. Provides technical product support to one or more product(s) of low to medium complexity. Functions, somewhat independently, under general direction of more senior technical product support staff, supervisors or managers. Generally follows documented procedures and checklists.

• Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.

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