Area Ops Support Coordinator

Area Ops Support Coordinator

The Area Operations Support Coordinator provides flexible, hands-on support to branches across the region, stepping in quickly to assist during staffing shortages and operational disruptions. A key part of the role involves training new employees in critical frontline positions, including Warehouse Associates, City Desk staff, and future Customer Service Representatives (CSRs). The coordinator also plays a proactive role in identifying and supporting service opportunities, such as wire cutting for data centers and assisting with large-scale projects. This includes helping set up value-added services like kitting and project managementkey differentiators that support sales efforts and reinforce Border States' value proposition to customers. The position ensures smooth operations, consistent onboarding, and a high standard of customer service across all locations.

Essential Functions

• Collaborates and acts as a support liaison with the Area Director and Branch staff.
• Partners with the team to assist with operational and project-based initiatives.
• Supports the implementation and training of new processes, systems, and company-wide rollouts.
• Serves as the location's training coordinator regarding SAP, PC, products, and policy & procedure related issues.
• Provides hands-on assistance with wire cutting operations during staff shortages or transitions.
• Serves as a cost-effective staffing solution during vacations, transitions, staff shortages or hiring gapsreducing the need for temporary agencies.
• Leads training sessions for both new hires and existing team members.
• Ensures consistent application of company best practices across all locations.
• Develops the skills and knowledge required to serve as a local extension of the central services team.
• Deploys quickly to branches within the area to minimize service disruptions and maintain customer satisfaction during operational challenges.

Non-essential Functions

Qualifications

Skills and Abilities

Physical Requirements

Frequency at which you would carry / lift in a typical day : Occasionally 0 33% Frequently 34 66% Continuously : 67 100%

Physical Activity

Frequency at which you would do the following in a typical day :

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

The compensation for this position ranges from $27.86 / hr-$40.00 / hr, commensurate with experience.