1st MidAmerica Credit Union Trainer

Job Description

Job Description

Role :

The trainer is responsible for designing, delivering, and coordinating training programs to enhance the

knowledge skills, and performance of team members within the credit union. This role plays a crucial part in

developing a well-trained workforce that delivers exceptional service to members and meets organizational

objectives. Provides support and serves as a resource for continuous improvement within the credit union by

assessing employee training needs. Demonstrates and maintains an up-to-date knowledge of and ensures on-

going compliance with applicable regulatory requirements, such as BSA, OFAC and internal policies and

procedures.

Essential Functions & Responsibilities :

Training Program Development :

• Assess training needs and develop training programs aligned with organization goals.
• Design and create training materials, presentations, and resources for various topics and

audiences.

materials. Creates, organizes, plans and presents various forms and formats of training and

development programs, including systems, personal and professional development, and other

soft skills.

Training Delivery :

delivery methods (e.g., classroom, online, and workshops.)

compliance, lending, collections, systems / software, credit union policies and professional

development.

maximum effectiveness. Interfaces with staff in high energy, enthusiastic, positive, and

professional manner.

times that work for team members.

Training Coordination :

interdepartmental relationships and design a system of feedback in order to assess and analyze

both universal and specific training needs.

and ensure content accuracy.

materials preparation.

effectiveness and make improvements as necessary.

coordinates program materials.

Training Evaluation and Improvement :

satisfaction.

programs and materials,

professional development in the credit union sector.

Documentation and Reporting :

and training needs assessments.

Works with the Human Resources department to develop and coordinate annual "All Staff"

training day. Delivers training session on site.

Work with management in all departments to see where improvements need to be made, as

well as be available to coach specific team members if they need additional training on a

subject

Prepares and implements training budget; maintains records and report of expenses.

Administrator of credit union's learning management system.

Performs other related duties as required.

Performance Measurements :

1. To meet all training objectives and goals established for the year.

2. To maintain a basic understanding of Credit Union products, services, policies, and procedures, as

well an understanding of the Credit Union's mission.

3. To complete reports and records accurately and in a timely manner.

4. To relate any problems in training effectiveness to the supervisor, making recommendations to resolve

them.

5. To provide friendly, professional, and accurate service and support to all members and associates.

Knowledge and Skills :

Experience Minimum of three years in a financial environment with expertise in credit / financial services

and training.

Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry

as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal

Skills

Work involves extensive personal contact with others and is of a personal or sensitive nature.

Motivating, influencing, and / or training others is key at this level. Outside contacts become

important and fostering sound relationships with other entities (companies and / or individuals)

becomes necessary and often requires the ability to influence and / or sell ideas or services to

others.

Other Skills Must possess excellent verbal, written presentation and interpersonal communication skills.

Must be able to operate related computer software and business equipment including 10-key,

telephone, slide, film, overhead projector, and other related training aids.

Professionalism in appearance, dress, and attitude is a must.

Advanced skills with MS Office programs (Word / Excel / PowerPoint). Advanced skills with

applicable financial operating and lending core systems is essential.

Must be flexible and available to work a non-standard work schedule, including evening and

weekend hours. Must be willing to travel both locally and regionally. Overnight travel maybe

required.

Physical

Requirements

Must be able to lift up to 40 pounds. Must be able to walk, bend and kneel as required. Must be

able to stand and sit for extended periods of time.

Work

Environment

Must have a valid driver's license and driving record in good standing.

Disclaimer :

Must be able to work and travel to different credit union locations as determined by management.

This Job Description is not a complete statement of all duties and responsibilities comprising the

position.

Job Posted by ApplicantPro