Guest Services Representative / Holiday Inn Colorado Springs, CO
Hotel EquitiesColorado Springs, Colorado, United States, 80916job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAssist guests with luggage upon their arrival to and departure from the hotel Use the guests’ names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests’ with laundry / dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical / developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures : Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests’ room numbers. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and / or holidays Salary $17-$19.50 based on experience Team Driven and Values Based Culture Medical / Dental / Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities / Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Holiday Inn in Colorado Springs, Colorado.
Job Purpose :
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Promptly respond to and resolve guest complaints
- Answer telephone promptly and properly being polite, courteous, and friendly
- Be friendly, thorough, accurate and efficient in taking reservations
- Be friendly, thorough, accurate and efficient in performing Check-ins
- Be friendly, thorough, accurate and efficient in performing Check-outs
(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
Qualifications and Requirements :
High School diploma / Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following :
environmental systems.
listening and hearing ability and visual acuity.
Other :
Amazing Benefits At A Glance :
Compensation details : 17-19.5 Hourly Wage
PIa475e74191be-30511-38779022
serp_jobs.job_alerts.create_a_job
Guest Service • Colorado Springs, Colorado, United States, 80916
Job_description.internal_linking.related_jobs
My Place Hotel- Colorado Springs, CO.Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Fountain, Colorado, 80817!.
When it comes to finding the perfect locums assignment, sometimes it is all ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days AlliedTravelCareers is working with Delta Healthcare Providers to find a qualified Occupational Therapist (OT) in Fountain, Colorado, 80817!.
Setting : Pediatrics, School .Compensation : $1,740 - $2...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Guest Service Representative
My Place HotelsColorado Springs, CO, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Licensed Professional Counselor (Therapist) - Peyton, CO
LifeStance HealthPeyton, CO, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Licensed Professional Counselor (Therapist) - Penrose, CO
LifeStance HealthPenrose, CO, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Flexible schedule - Earn at least $1810 by driving 129 trips with Uber
UberGoldfield, CO, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Part-time gig : Earn at least $1810 for your first 129 trips, guaranteed.
UberGoldfield, CO, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Fountain, CO
AlliedTravelCareersFountain, CO, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Flexible Hours - Drive with Uber
UberAvondale, CO, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Licensed Professional Counselor (Therapist) - Fountain, CO
LifeStance HealthFountain, CO, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Licensed Professional Counselor (Therapist) - Calhan, CO
LifeStance HealthCalhan, CO, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Travel Occupational Therapist (OT) in Fountain, CO
AlliedTravelCareersFountain, CO, USserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Choose your schedule - Earn At Least $1810 For Your First 129 Trips, Guaranteed.
UberGoldfield, CO, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Drive on Your Schedule
UberAvondale, CO, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Side gig : Earn at least $1810 in your first 129 trips with Uber, guaranteed.
UberAvondale, CO, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Flexible $ : Earn At Least $1810 For Your First 129 Trips, Guaranteed.
UberBoone, CO, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Part-time gig : Earn at least $1810 in your first 129 trips.
UberBoone, CO, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Side gig - Earn at least $1810 in your first 129 trips with Uber, guaranteed.
UberBoone, CO, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Quick Earnings : Earn At Least $1810 For Your First 129 Trips, Guaranteed.
UberBoone, CO, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Earn At Least $1810 For Your First 129 Trips, Guaranteed.
UberGoldfield, CO, United Statesserp_jobs.job_card.full_time +1