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Care Coordination Support Specialist - Population Health

Care Coordination Support Specialist - Population Health

USA JobsRichmond, VA, US
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Administrative Assistant Care Coordination Team

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety, and cost effectiveness.

Primary Function / General Purpose of Position

This position will provide direct administrative assistance to the Care Coordination Team that promotes patient care and services. Will interact with patients at times at the direction of a licensed Care Coordination team member to provide assistance in scheduling and accessing information.

  • This position is primarily remote / work at home, but hire must be local to Richmond VA to go onsite as needed (about once / week).

Essential Job Functions

  • Provides community based support and assistance to patients and staff to implement care plan as deemed necessary by the Care Coordination Team
  • Assist clinical and administrative staff in for preparing patient appointments (pre-visit planning)
  • Act as a resource to patients and families, providing answers to frequently asked questions and suggesting educational materials using Care Coordination Team Protocols
  • Maintain comprehensive progress notes for each patient interaction
  • Maintains good working relationships with and knowledge of applicable community services
  • Utilize interpersonal skills and community resources to effectively advocate for individual in the communities served
  • Maintains required data and documentation and prepares required report for the Care Coordination Team
  • Perform duties with minimal supervision. May be required to occasionally work irregular hours, attend other job related meetings, and perform other duties as assigned
  • This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

    Licensing / Certification

    Medical Assistant or higher (preferred)

    Education

    GED (required)

    Associates Degree (preferred)

    Work Experience

    1 year experience in community or ambulatory care based setting.

    Works well in a team setting. Excellent interpersonal communication skills. Strong analytical, data management, and computer skills. Experience with database entry. Highly organized and detail oriented. Accepts responsibility and follows through on projects and activities (required)

    Experience in a healthcare related environment working with patients, families, and providers (preferred)

    Many of our opportunities reward

  • your hard work with :
  • Comprehensive, affordable medical, dental, and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w / AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance
  • And much more
  • Benefits offerings vary according to employment status
  • All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.

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    Care Coordination Specialist • Richmond, VA, US

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