Operations Coordinator- Petroleum Inspections

Operations Coordinator

Intertek, a leading provider of quality and safety solutions, is seeking an Operations Coordinator to join our Caleb Brett team onsite at our Ferndale facility. This is a fantastic opportunity to grow a versatile career in the Inspection and Testing business with Intertek, a global and award-winning leader in the ATIC industry. Intertek Caleb Brett provides specialized cargo inspection and analytical assessment services to the oil and gas, chemical, and other commodities markets. With a global network of laboratories, 24 / 7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service. Intertek Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands, and organizations in every sector and industry around the world. Our purpose is to bring quality, safety, and sustainability to life.

What We Are Looking For :

The Operations Coordinator will support the Cargo & Analytical Assessment business by communicating with our internal and external clients to ensure that we deliver our services accurately. We're looking for someone with a strong work ethic, business acumen, excellent customer service, dependable & reliable, organized, and can set priorities.

Shift / Schedule : 8 am to 5 pm Daily, Mon Thru Fri with occasional OT

Salary & Benefits :

The base wage or salary range for this position is $80 - 90 K. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement, and more.

What You'll Do :

• Manage job nominations and / or assignments from specific customers for a particular branch office, area, or region.
• Shall be the single point of customer contact for business related to that particular branch office, area, or region.
• On receipt of a request for services, record the details of the nomination on a job order or equivalent, enter each job into a record kept for the purpose, and record a unique identifier.
• Review client instructions and identify potential problems regarding operations, conflict of interest, ethics, or compliance, and alert relevant parties in order to seek solutions.
• Act as a decision maker and problem solver on any issues involving a specific customer's job nominations or job assignments in that particular branch office, area, or region.
• Be familiar with the nominating company's Intertek agreement, communicate with the client to obtain detailed instructions and verify the client's needs, and coordinate further communications between the client and Intertek personnel who will be handling the work.
• Maintain the flow of communication between the responsible parties involved in job assignments; organize their requested services; relay available information concerning the hazards and other properties of the products dealt with, and manage communication among all parties to resolve problems in a responsive manner.
• According to the business protocol of each location, act as a single point of contact for designated clients for all instructions.
• Collect the information provided by Inspectors, communicate with the laboratory regarding analysis performed, and assemble a final report ready for publishing.
• As part of the overall account management, manage account receivable balances and maintain complete and accurate records on closed jobs for purposes of billing, volume reconciliation, and claims handling.
• Maintain a working geographic awareness of Intertek's locations and capabilities.
• Access the necessary personnel and services to complete the assignment for the customer.
• Coordinate with corporate business development to derive an overall marketing plan for particular customers, visit customers and jobsites, and be a positive representative of the Branch and of the Company.
• Perform non-discretionary functions, including duties of a Dispatcher, on a very limited basis when absolutely necessary. These non-discretionary functions are not to exceed more than 25% of work time.
• Perform annual performance appraisals in accordance with level of supervisory responsibility.

Minimum Requirements & Qualifications :

Preferred Requirements & Qualifications :

Intertek : Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth. Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed. We Value Diversity Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.