Level 2 Help Desk TechnicianVirtualVocations • Dallas, Texas, United States
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Level 2 Help Desk Technician
VirtualVocations • Dallas, Texas, United States
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A company is looking for a Level 2 Help Desk Support Technician.
Key Responsibilities
Provide remote support for end-user, server, network, and Microsoft 365 environments, handling both Level 1 and Level 2 tickets
Manage tickets and service requests through HaloPSA, maintaining detailed documentation of all work and client communication
Troubleshoot and support Microsoft 365 services and assist in supporting Microsoft Azure environments
Required Qualifications
3+ years of experience in technical support or helpdesk roles (MSP experience preferred)
2+ years of experience administering Microsoft 365 environments at scale
Hands-on experience with Microsoft Azure, including hybrid integrations with on-premises Active Directory
Strong troubleshooting skills with Windows Server and Active Directory
Familiarity with RMM, PSA, and monitoring tools such as NinjaOne and HaloPSA
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Help Desk Technician • Dallas, Texas, United States
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