Requisition Self-Checkout Attendant

Self-Checkout Attendant

Location : De Pere

Position Type : Part-Time

Job Summary : The Self-Checkout Attendant is responsible for assisting guests at self-checkout registers to ensure a smooth and efficient checkout process. This role involves providing technical support, troubleshooting issues, and enhancing the overall shopping experience. The attendant maintains a clean and orderly checkout area while delivering excellent customer service.

Essential Duties And Responsibilities

• Guest Assistance :
• Greet every guest in a friendly, helpful, and professional manner.
• Provide guidance on using self-checkout machines.
• Assist guests with scanning items, handling payments, and bagging purchases as needed.
• Continuously moving through the self-checkout area to respond to guest inquiries and interventions with urgency.
• Guest Experience :
• Offer exceptional customer service by providing helpful solutions and addressing guest questions or concerns.
• Maintain a positive attitude and demonstrate patience in stressful situations.
• Educate guests on self-checkout interventions, features, and benefits.
• Encourage new users and help manage traffic flow by inviting guests with small orders from a traditional lane.
• Technical Support :
• Troubleshoot and resolve basic technical problems with self-checkout machines.
• Report any malfunctions or maintenance needs to the appropriate personnel.
• Ensure self-checkout stations are operational and stocked with necessary supplies (e.g., receipt paper, bags).
• Quality and Cleanliness of Workspace :
• Keep the self-checkout area clean, organized, and free of obstructions.
• Regularly sanitize self-checkout stations to maintain a clean & safe shopping environment.
• Ensure signage and instructions are clearly visible and up to date.
• Loss Prevention / Asset Protection :
• Monitor transactions, assistance lights and guest behaviors to better assist guests and help prevent theft and fraud.
• Follow store policies and procedures regarding loss prevention / asset protection and security.
• Report suspicious activities to store management or CORE.
• Team Collaboration :
• Collaborate with other store associates to enhance overall store operations.
• Participate in training sessions and team meetings as required.
• Provide feedback to improve self-checkout processes and guest experience.
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Qualifications

Physical Demands and Work Environment