America's Thrift Stores, 9123 Executive Park Drive, Knoxville, Tennessee, United States of America
Job Description
Posted Tuesday, October 7, 2025 at 5 : 00 AM
What's In It For You
- EVERY employee is bonus eligible after 90 days!!
- Growth opportunities
- Help others through our charity partners
- Save the environment!
Why We Will Love You
Your smile lights up the room!Your care for our customers, donors and team membersYour unique personality and amazing attitudeYou are ready to lead a diverse teamYou have a valid driver's license and clean driving record. Fantastic!Teamwork Makes The Dream Work
Our management team works together to lead and develop our awesome team members as they take great care of our donors and customers. Whether in our wholesale operation, America's Thrift Online, our vast donations network, or in one of our retail locations, we combine our passion for donors and community service in all that we do.
Why You Will Love Us : Our Mission, Vision and Values
Mission : To Give Back! By...
Positively impacting the environment and the communities we serveproviding values that meet our customer's needs and wantsreducing millions of pounds of waste each yearsupporting local charitiesVision : To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.
Reports To : Assistant Manager
Department : Operations
Position Purpose and Objectives
The Processing Supervisor is responsible for managing the daily activities of the production team, ensuring that company standards are maintained across all areas of the store. This role involves staying on top of daily production goals, ensuring fast, accurate, and efficient processing by team members, and conducting hands-on audits and quality control checks. The supervisor will actively engage with the team to assess, train, and provide coaching, setting the standard for donor experience, productivity, and customer service, in line with America's Thrift Stores Core Values.
Roles and Responsibilities
Supervise and direct the daily activities of the production team.Manage inventory tracking systems to monitor deliveries and stock levels.Analyze inventory levels and anticipate shortages or issues, taking proactive steps to ensure sufficient stock.Communicate targets and progress to team members.Assist in the recruitment, selection, onboarding, and training of team members.Schedule team members according to the store's labor requirements.Capable of performing all tasks required of processing team members.Regularly observe, coach, and recognize team members for performance.Maintain high standards of merchandise condition, pricing, freshness, and shop-ability.Support the General Manager with sales and marketing promotions and programs as needed.Assist donors following company standards.Foster a respectful and values-driven workplace environment.Utilize open communication tools to translate team feedback into action.Address complaints and bring them to the attention of the Assistant Store Manager or General Manager for resolution.Safeguard company assets and information, ensuring secure handling and integrity.Promote loss prevention by upholding procedures and policies.Maintain a safe working environment by following OSHA guidelines and ensuring compliance with safety policies.In the absence of the Assistant Store Manager, manage production processes and team operations in line with all policies and regulations.Make decisions and take appropriate actions when Assistant Store Manager or General Manager is unavailable.Perform additional duties as assigned by supervisors or higher-level managers.Skills and Qualifications
At least two years of experience in a supervisory, team lead, or key holder role in retail or industrial processing.Basic mathematical, reading comprehension, and computer skills.Ability to lift, carry, push, and pull up to 50 lbs.High School diploma or GED preferred.Strong communication skills, both verbal and written.Ability to assess, observe, and coach others effectively.Ability to follow and apply instructions, both written and verbal.Strong decision-making skills, with the ability to apply sound judgment in various situations.Successful completion of background check, motor vehicle check, and drug screen.Must have a valid driver's license and a clean driving record.Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%
Physical Demands
Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.Frequently - Walking on tile / concrete, bending, feeling, and reaching waist / overhead level.Continuously - Standing on tile / concrete, talking, seeing, and hearing.Other
Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
America's Thrift Stores, 9123 Executive Park Drive, Knoxville, Tennessee, United States of America
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