Junior Application Support Analyst

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Job Summary :

Cornerstone Systems is a premier transportation company in the United States, specializing in comprehensive transportation and logistics solutions. The Application Support Analyst will support business system users, troubleshoot applications, develop reporting solutions, and ensure systems run smoothly while collaborating with internal and external teams.

Responsibilities :

• Support company software applications, including but not limited to : Our Transportation Management System (TMS), Accounting applications such as Microsoft Great Plains, Document Management application, and Reporting and Data Visualization tools like SSRS and Power BI.
• Responsible for monitoring, responding to, and prioritizing open service requests submitted through an incident management system
• Responsible for troubleshooting and resolving application or infrastructure and integration issues.
• Escalate alerts that cannot be resolved, if needed.
• Identify opportunities for process improvement and contribute to departmental initiatives
• Develop scripts, services or applications that automate repeatable manual tasks
• Documenting the technical processes around application support, as required
• Work collaboratively with internal customers, team members and vendors on change requests, managing issues and establishing priorities
• Ensure the performance of daily health checks of the applications
• Responsible for User setup and administration in multiple systems
• Provide after-hours and / or weekend emergency support, as needed
• Implement and maintain RESTful and SOAP APIs for integration between internal systems and third-party platforms
• Utilize AI-powered tools and automation to improve workflows, reduce manual effort, and increase support efficiency
• Promote and display Cornerstone's Core Values : Integrity, Honesty, Respect, Loyalty, Never Satisfied
• Regular and reliable in-office attendance expected
• Other work-related duties as assigned by supervisor / manager

Qualifications : Required :

Preferred :

Company :

Cornerstone Systems is a transportation company offering transportation and logistic solutions. Founded in 1997, headquartered in Memphis, Tennessee, USA, team size 51-200 employees, currently Growth Stage.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Industries

Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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